I purchased a new power adapter online for this computer. The original part number appeared to be no longer available and the number subbed up to an adapter that had a higher wattage, but they said it should be no problem. When it was plugged in, it smelled hot and sizzled, so it was disconnected immediately. There is some confusion, because when i look up this model, the adapter is 2 prong.. but the one with this computer is 3 prong.. this is why i used the part number off the adapter rather than using the model number... have I ruined my computer?? (adapter was replaced because the old one gradually stopped charging, had to hold the power cord at certain angles to get the current to go through, and then stopped charging altogether.)
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Yes! the DC jack will probably need to be resolded, and I would recommend replacing the power adapter because it may fix your problem, I find the universal supplies don't fit as tight as the original ones. www.ebay.com is a good place to start for power supply replacement.
Your Epson product appears to be malfunctioning and requires service. See your options below:
product is no longer within its warranty period (from the original date
of purchase), you can take it to an Epson Customer Care Center for
repair. Note: Depending on the type of repair needed, it may be more
cost-effective to purchase a new unit.
Follow these steps to locate an authorized service center in your area:
Go to the Epson support page for your country (US or Canada).
Select a Service Center under Help me find...
Type all or part of the product name, then click GO to start the search.
If your printer is still within its warranty period (from the
original date of purchase) please contact the Epson Connection at the
(562) 276-7525 6 A.M. to 8 P.M., Monday-Friday (Pacific Time), and 7 am to 4 pm, Saturday.
(905) 709-2567 6 A.M. to 6 P.M., Monday-Friday (Pacific Time)
When you call, please be near your computer and all-in-one or printer.
The representative will provide diagnostic assistance over the phone to
confirm the need for replacement.
We would also like to offer you the opportunity to purchase selected products through our Epson Loyalty Program. This program offers:
special pricing on our most popular products
exclusive offers available to loyalty customers only
free ground shipping on all online orders in the 48 contiguous United States
To participate in this program, U.S. customers click here. Canadian customers please call (905)709-2567.
An external storage-device has four major components:
* the USB cable
* the power-adapter
* the disk-drive inside the enclosure
* the USB-to-disk-drive adapter inside the enclosure.
One of these components has failed.
Try a different USB cable.
Try connecting to a different USB port on your computer.
Try connecting to a USB port on a different computer.
Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.
Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.
Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.
Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.
If the unit was a Brand New purchased, and still 4 months old, its better to avail the "warranty" of the unit, to save you from any trouble. But if it is a second hand without any warranty, you can eithertake this risky step or submit it to a certified service center.
The risky step is to open your laptop, and check the "charger terminal" for loose contact, or solder detached terminals.