Question about Sony Handycam DCR-TRV250E Digital Camcorder

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C31-23 Yep, the infamous C31-23 error code is flashing.  Sony says it's user fixable. What can I do to resolve the problem?

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  • johnjack Jun 13, 2008

    hi, i`m getting the same message on my camcorder C31-23, i`ve tryed every thing from buying new tapes to trying a head cleaner, but with no luck at all, i cannot get any responce from sony whats so ever, and i dont whant the expence of going to a sony dealer. so i hope you can help.

  • tpavlini Aug 15, 2008

    Yes, I have the same Problem. I have changed Cassettes, I tried with cleaning tape, I have pressed reset, but I could not solved the Problem


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Sony says that reload the cassette. If problem still exist, contact nearest Sony repair shop. Its basically "Supply Reel Signal/ Function Error".

Posted on Jun 09, 2008

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Posted on Jan 02, 2017

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Error code 31.23 sony trv 340

Error code 31:23 indicates a fault in the tape transport system. This can be caused by several things including the transmission not engaging properly, a missing pinch roller, a defective clutch in the take-up or a faulty rotary mode switch and will require disassembly to repair. This can usually be repaired fairly inexpensively. However, it's not really a user serviceable problem and should be looked at by a qualified technician. Below is a link to a repair shop that should be able to help you.

Dec 01, 2011 | Sony Handycam DCR-TRV340 Digital Camcorder

3 Answers


Try first removing the battery and see if this clears the error.

Aug 24, 2008 | Sony Handycam DCR-TRV350 Digital Camcorder

1 Answer

I am getting a message 'HDD error" on my sony

Yes it is fixable but t do not try to open it being costly . get it repaired from the authorised service centre only

Feb 04, 2011 | Sony Handycam DCR-SR42 Camcorder

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Suddenly stopped working and displays error code C:31:23. If I turn the power off or unplug it, it will allow the tape to be ejected when I turn the power back on. But it will not play or record any...

From the user manual that I found on the Sony web site (click here), the C:31:nn (where n is any number) error code is a sign of a malfunction within the camera.
They suggest two solutions:

1) Remove the cassette and insert it again, then operate your camera 2) Disconnect the power cord of the AC power adapter and/or remove the battery pack. After reconnecting the power source, operate your camera.

From your description, it would seem that you need to try option 2)
Hopefully this resolves your issue. If you have any questions, please ask.
Thank you for using FixYa and Happy New Year!

Dec 31, 2010 | Sony Handycam DCR-TRV103 Digital Camcorder

2 Answers

I have a ..tvr608 hi 8 camera..the code c:31:22..i tried removing tape and letting sit open for 24 hrs to dry (per manual) nothing..any suggestions??seems like " tape drive " is slipping..if...


Thanks for using FixYa. Error C 31:22 is caused due to bad Gear assembly, to resolve this issue with the battery &cassette removed try whacking the camera sideways, if after doing this still the issue is not resolved then you’ll have to get the Gear assembly replaced. Please do rate the solution if the issue is resolved or post a comment for further assistance.


Sep 13, 2010 | Sony Video Cameras

1 Answer

I have a Sony PDX-10 and it's giving me two blinking yellow symbols (underlinded triangle and tape with line through it) when I fire it up loaded with a tape. Tried changing with tapes that work fine in...

Looking at PDX 10 User Manual Page 232

Your description -

Under lined Triangle

Cassette Ejection needed
Slow Flashing: The Write protect tab exposed

Fast Flashing: Moisture Condensation
Cassette out of tape
Self diagnosis display function activated

Sounds like the diagnosis function maybe your best shot......
Check displayed error codes in viewfinder on Page 231 of the User Manual or let me know if you dont have copy of them.

Tape Symbol Flashing:

Tape near end
No cassette inserted
The write protect tab exposed.

I think this is basically telling you the loading mechanism has a problem, the viewfinder is displaying an error code indicating the nature of the fault..... IF error Code is : E61:........ or E62........ (dots indicate extra numbers) these MUST be referred to Sony Service Centre.

Hope this may help
Ian 561

Jun 24, 2010 | Sony Dvcam DSR-PDX10 DV Digital Camcorder

1 Answer

Error c:31:42

This code means
"FG fault during normal drum operations. Load the tape again, and perform operations from the beginning."

'C' indicates consumer-fixable problem.
'31' indicates the fix method (remove casette).
The 'FG' signal from the capstan motor is the tachometer signal that the camera uses to monitor the rotation of the capstan.

Jun 19, 2010 | Sony Handycam DCR-TRV530 Digital Camcorder

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Have E:61:10 flashing up on screen. cannot find it in manual. can you help. Sony hdr-cx520ve

error code alerts user for malfunctions detected by the camera. the error E:61:10 would pertain to the zoom mechanism malfunction. issue may be with with lens block zoom MR sensor or zoom motor drive circuit. 1st step troubleshooting steps would be to reset camcorder (check manual for reset button location) and power reset (remove battery and leave camcorder w/o any power source for a minute). if still the same then service would be required. hope this info helps. thanks.

Jun 02, 2010 | Sony Video Cameras

1 Answer

When turned on the camera beeps and flashes C:31:22 ?

i had a the same error mesage, resolved it aftr some research, just remove the battery & smack it down harder, on a soft surface though,keep samcking, try ejecting u mite have to repeat it a few time, it will resolved it, i resolved mine just today

Feb 07, 2010 | Sony Handycam CCD-TRV308 Camcorder

1 Answer

I have sondy handycam hc-36e but while runing the picture package showing error " to run this application, you need to install macromedia flash player first"

If Macromedia Flash Player 8 is installed on a computer where no previous versions of the Macromedia Flash Player have been installed, then the Picture Package Menu option may be unable to start. To resolve this issue, download and install the Picture Package Menu update from the Picture Package Web site at:
The issue should be resolved.

Jan 15, 2010 | Sony Handycam DCR-DVD201 DVD Camcorder

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