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You dont need any software for these things. Your phone can be connected as memory card in computer and then you can move files just like a normal usb drive.
Connect your phone to computer with data cable.
Go to settings, Connections, data cable
Select Mass memory instead of modem.,
You will see your phone in computer just like a usb drive. You can copy music files and takee images from it.
Go to your Start menu and open up My Computer its should come up with the name of your phone underneath where it says your hard drive is double click on your phone it should open up your phones files then you should be able to just drag and drop the files into a folder on your computer.
Hope this helps. :)
kk to add music make sure you syn the phone and the cp do the data and all then put .mp3 on all the media files and see if it works. Then if that doesnt go to computor format the card and then put it in the phone. Otherwise you need new stuff.
Had the same problem with being able to load MP3 songs onto the phone but they would not play. Elapsed song time indicator remained at 0.00.
In Windows Media Player, select Sync Menu......then Samsung Juke........then Format. The warning states that you will lose all data. This only pertains to the songs that you cannot get to work anyway. Your stored phone #'s will still be there after the reformat.
I reformatted and reloaded the MP3's and everythings now works just fine.
i suggest you dont put in the music through ur computer but through bluetooth . if you have a mac that would be a good way as the macbook hav bluetooth . i have a KE970 but it wont start it restart automatically over and over again . i think the problem is because of a virus i got while downloading imgaes from the net . so make sure you check if you got viru's on the song .