Question about Brother IntelliFAX 2800 Laser Fax

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Receiving Faxes I have a Brother Intellifax 2800 and a panasonic phone. The fax machine is set to receive faxes after 2 rings and the phone should answer after 4. Just recently the fax machine stopped receiving faxes, but it still sends. The fax machine won't receove even when set to Fax only. Anyone know what could be the problem?

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  • Anonymous Dec 04, 2008

    I can send out faxes with no problem But I am not able to receive any . the phone rings but I can seem to get nothing.

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You will have to ask yourself the question "What has changed?" If you changed nothing, then something else has that is beyond your control. Now, you have to decide whether you are using a single telephone line for faxes and telephone, or whether you have "distinctive ring" also called "smart ring" by some companies. It is not a smart thing to use both. You can print a list of settings to see what the machine is set to do. Now if you want to use distinctive ring, set the ring pattern to the one you have chosen with the tel company. If you have chosen a double ring, and you have set your panasonic telephone to receive on 4 rings, then it will count all the rings and pick up after only 2 sequences. To see if this is the problem just remove the telephone base station from the system and then try to receive a fax.

Posted on Jun 09, 2008

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