Question about Microsoft Zune JS8-00001 Digital Media Player

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Zune Hi, Have a black screen on Zune,but can hear music. Any tips on what I could try to get the screen working? Already tried the troubleshooting suggestions at Zune.net. Thanks

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  • behere Jun 08, 2008

    Thanks...how do we check the connections being loose? And to replace the screen would I have to mail it to microsoft?

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  • 13,433 Answers

The screen may have failed or a connector is loose.

I can suggest replaceing the screen, but check the connections first allthought it may be a problem in the mainboard instead of the lcd not working.

Posted on Jun 08, 2008

  • Ekse Jun 08, 2008

    If you open the player you will void the warranty, so easyest fix for this is to contact microsoft if you have warranty that should be free.

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