Question about Toshiba HD-A30 HD-DVD Player

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Frozen A30 After an update on my HD-A3, there was a power surge and now my machine is frozen and only says "Welcome". It willnot do anything, but turn off and on. Please help.

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  • mjpawlak Aug 01, 2008

    My HD-A30 is also frozen at the "Welcome" screen. The tray will not open. I tried using the remote to input a tray unlock code but this did not work.

  • ray vahidi Aug 16, 2008

    I got a toshiba HD-EP 10 dvd player as a present but as soon as I put it on the welcome sign comes on and can not do anything further try to reset by holding the power switch for a few second still the same . the toshiba customer service give me ref no to replace the unit but the dealer wants a receipt which I havent got . thanks for any suggestion.
    ray

  • LArtist Oct 26, 2008

    I just bought an Toshiba HD-A30 from a friend and it's doing the same thing. It locks up on the WELCOME and wont let me do anything past that. HELP?!?

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Hey wingnutz,

If your HD-DVD player has been locking up after a recent firmware update, you may wish to attempt rebooting/resetting the unit before considering any kind of repair option.

First I would suggest seeing if you can enter the "Setup" menu from the "Welcome" screen. If you are able to do so, under the "Maintenance" option there should be a command called "Initialize." After selecting this command, you will need to turn the player off and unplug it for several minutes. This should cause the unit to reset.

If doing so does not resolve the problem, you may wish to then look for a pinhole reset button on the back or underside of the player. Typically players that have a reset button will return to their original factory settings when this button is depressed. Please keep in mind that not all HD-DVD player models will have such a feature, so you may wish to refer to your owner's manual documentation for more information.

Alternatively, many products (DVD players, computers, etc.) will have what is often referred to as a "soft reset." This is typically done by pressing and holding the power button down for 10 to 15 seconds.

Should your player still be stuck on the "Welcome" screen after trying all of these, you may need to contact Toshiba or a local repair technician for further assistance. Remember that if you are unsure where your local repair facility is, you may always obtain service and repairs by bringing your player into your local Best Buy™ store.

Hope this helps you out.

Sincerely,
Aaron
Go Ahead. Use Us.

Posted on Jun 09, 2008

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