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I had a quick look around with no luck, if I found their website for your TV which again I am not sure of, it looked to me that their "world" ended around 2010 as that was the latest date I saw listed. They seemed more interested in a showcase of products plus carton size than any real help.
My only thought if its of any help is to find the factory reset in its menu system and start again and see if that works.
I have had a few sets of assorted brands that have "lost their tuners" which I have yet to figure out if its some software failure or a lump of IC that some use that has packed up, either way for most its their end as in todays world to repair is costly while exchange/upgrade (insurance wordings) is far cheaper.
Sorry I am unable to fully help you...........
Test the signal strength using analogue tv mode and teletext page 284. If this shows no issue open up the TV tuning menu and use 'Manual Tume' until the missing channel shows on the screen and then Save.
You have a setting on the SETUP on your remote. You have the option to use English or Spanish. Somehow, you must have accidentally changed the language. I did this on one of my TV's.
Just go through the setup again.
Hey is the VCR set for cable? even if it's not a local channel
could try to come in. turn the blue screen off on the VCR that
might solve your problem. If the channel is weak the blue screen will come on and block it. you can turn it off by going into
your VCR settings. Also If the cable is weak a splitter will
cause this you might have to hook the cable up directly to the
VCR to record it and watch it through the VCR. that's was may
also you can tune channel 12 to your VCR manually if it is too
weak because of a nearby local channel it won't tune in automatically.