Question about Philips 42PF9630A 42 in. Plasma Television

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Can't get sound through my hdmi

I brought a hdmi converter for my xbox 360. I brought a Monster Cable 500hd for hdmi with 2.23 Gbps, I have a picture but no sound am I using the wrong hdmi cable?

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Try the easisest route first - unplug and replug HDMI cable into same port or the other hdmi port on the TV. Also, make sure the Monster cable isn't HDMI 1.3 - I'm not sure the HDMI ports on this tv are fully compat with 1.3.

If that fails, go to www.usasupport.philips.com, enter your model number, click on the verison of your model ending in /37, and click on "Software & Drivers"; click on the link that says "Firmware Upgrade - Software" - read the specs and see if it says anything about audio loss on HDMI - many Philips have issues with the HDMI ports - they are not broken, but just need a software fix. Instructions are on the same page - make sure you only transfer the .upg file, not the entire zip file to a portable memory stick.
Here are the notes I see:
BX23U-1.5.0.0_03531
Following problems are solved :
• Availability cablecard channel map.
• Improved info in the service menu.
• Improved picture quality and stability on HDMI.
• Installation of channels.
BX23U-1.4.0.0_03081
Following problem is solved :
• Issue related to intermittent video loss is solved.

Posted on Jun 09, 2008

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