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Re: Duet door popped open
There is a door unlock ring on the bottom of the door lock switch
to get access to it remove the bottom panel and look up from the bottom to the door lock switch on the right side of the washer
you will see on the bottom of the door latch switch a ring that kinda looks like a bubble blower ring that kids use to blow soap bubles
pull down on the ring and it should reset the door latch switch
if this does not work then the latch switch will have to be replaced
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those have a 2 latch system, sounds like the second latch that engages during the spin cycle never quite completed the safety lock , you could try and jumper the latch to see if that would release it, But it seems the secondary latch wasn't working properly in the first place, even the heaviest loads shouldn't pop the door open,
This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.
1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier. 2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose. 3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located. 4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.
Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" "DLE" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.
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The machine may have locked open. hold the sound charm for 3 seconds and it will unlock. u can also fake out the machine and pretend u are starting a new cycle, when it starts, hit cancel once. you will then here the machine unlock. after that, unplug the machine to reset it and you're good to go.
Remove the lower front panel. (there are 3 #20 torx screws on the bottom of it holding it on towards the bottom) Once you have that panel removed, reach up just behind where you see the openings for the door latch. the black square hole and black round hol are all part of a larger door latch mechanisim. At the bottom of this mechanisim (cloest to where your hand will be) there is a "tab hanging off the bottom". Pull on the tab for a manual door release.
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