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Duet door popped open

I had an unbalanced load and the door popped open before I could get it and now the door will NOT unlock or let me close the door.

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There is a door unlock ring on the bottom of the door lock switch
to get access to it remove the bottom panel and look up from the bottom to the door lock switch on the right side of the washer
you will see on the bottom of the door latch switch a ring that kinda looks like a bubble blower ring that kids use to blow soap bubles
pull down on the ring and it should reset the door latch switch
if this does not work then the latch switch will have to be replaced

Posted on Jun 08, 2008

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Hi,

Remove any kinks in the drain hose. Ensure that the washer is not sitting on the hose.

Inspect the household drain. Remove clogs, if possible. Call a plumber if you cannot remove the clogs.

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Sometimes unplugging it for a few minutes will cause it to reset itself. Also, if that doesn't work, when the power is back on, try pressing and holding the power switch for about 30 seconds.

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This advice is for Kenmore Elite and Whirlpool Duet model front loading washers. If you experience a problem where the door becomes jammed and will not unlock or open, here's an easy way to gain access inside your washer WITHOUT calling the repairman.

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.
2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.
3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.
4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

Sometimes these doors will not unlock for whatever reason. If there are no error codes being generated, this could have just been a momentary glitch. If you see "Fdl" "DLE" or "Fdu" error codes, these are usually indications of a failed door latch assembly and will require replacement.


Thanks for using FixYa - a 4 THUMBS rating is appreciated for answering your FREE question.

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I can tell you where the door latch release is.

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Please make sure if you found this solution helkful to make sure you rate it. Best of luck with it and drop me a note if you have any other troubles.

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