Question about Quasar VV-2002 20 in. TV/VCR Combo

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Large Black rectangle on bottom half of screen

When I select a channel the picture is normal for about one second and then a black rectangle appears on the lower half of the screen. The screen is normal when I select Guide or Menu, but reapears when I go to any channel. Please help Don

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Click TV on remote (take off cable if it's on) and click Settings and select Caption and click off. Exit Settings.

Posted on Dec 08, 2009

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My mother-in-law had this problem on a Quasar for two years before she finally mentioned it. The rectangle is a text box for closed captioning or for a demonstation list of features, but without the text. I restored the factory presets and poof... problem solved.

Look in the manual and find how to restore the factory settings - it will probably be some weird combination of buttons that you would never guess. On her set, which has a built-in VCR, it was simultaneously pressing "play" and "FF" (on the set, not the remote) for five seconds until the set powered down. Yours will probably be something different but equally odd. That should get rid of the black rectangle. Then you go through the initial setup and you're back in business.

Posted on Jul 08, 2008

  • Lee2fixit Jul 08, 2008

    The set I described was a Quasar VV-2000, so perhaps the reset routine would be the same after all.

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Black box in middle of screen


Note that the large black box goes away when pushing buttons on the tv (ex: the black box will disappear to show the volume setting when changing the volume on the tv but it will cover the picture and the menu display of the dtv box).

This is caused by the closed caption setting of the television set NOT the captioning of the converter box. To fix this you must open your television's menu, find the ccd/closed caption option, and turn it off. This is a frustrating problem as when most people are told to shut off the captioning they try to do so at the box.

Normal dtv box captioning will appear as a small text box at the bottom of the screen as you would expect - not as a giant black rectangle that covers most of the screen. If you do want to shut this off too you will find that you can't do it through the usual menu options (the menu will only allow changes to font, color etc.) - there should be a ccd button on the remote that when pushed will scroll through ccd-1, ccd-2,... off.

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By your description it sounds as though the closed captioning option has been turned on on the TV. Only certain programs are CC capable and that accounts for the box moving from channel to channel as some broadcasts are not CC CAPABLE. Go to the menu on the tv and ensure closed captioning is disabled. This should resolve the issue. If you need more help please let me know.

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Hi omsoc,

This could possibly be an issue with closed captioning. While some closed captioning is a marquee-type text near an edge of the display, your television may have an option turned on to display a different channel of captioning that would likely display a large black box on your screen if there is no data to display. This would explain why this would take place suddenly at the same time each night, as well as why pressing the display button would cause it to disappear. I suggest you look into your menu to try turning this option off, then watch the channel you normally watch at this time. If this does not resolve the situation, I recommend you contact your manufacturer’s product support line.

Thank you,
Jason,
Go Ahead. Use Us.

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Salutations bachiche13,

It sounds like your "Text" feature of your closed captioning may be activated. It sounds like what you would want to do is go in to your television menu and select CC or Closed Captioning to mute or off.

Hope this helps.
Jon
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I have a Sharp Tv that had the same problem with a large brownish or black square right in the middle of the screen. It only left about an inch around the edges that you
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