When I select a channel the picture is normal for about one second and then a black rectangle appears on the lower half of the screen. The screen is normal when I select Guide or Menu, but reapears when I go to any channel. Please help Don
Click TV on remote (take off cable if it's on) and click Settings and select Caption and click off. Exit Settings.
My mother-in-law had this problem on a Quasar for two years before she finally mentioned it. The rectangle is a text box for closed captioning or for a demonstation list of features, but without the text. I restored the factory presets and poof... problem solved.
Look in the manual and find how to restore the factory settings - it will probably be some weird combination of buttons that you would never guess. On her set, which has a built-in VCR, it was simultaneously pressing "play" and "FF" (on the set, not the remote) for five seconds until the set powered down. Yours will probably be something different but equally odd. That should get rid of the black rectangle. Then you go through the initial setup and you're back in business.
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