Question about Dell XPS One All-in-One TV Desktop with Intel Core 2 Duo Processor E4500 - (PRODUCT) RED

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My Dell XPS One keeps crashing

I've had a Dell XPS One for about six months. It began crashing occasionally not too long after I got it. Since then, it will be okay for about a month and then start crashing again. Now it has begun to crash during boot up or shortly after. I keep getting a blue screen that says incorrectable hardward problem. I ran a dell assist diagnostic and it said that it's likely a RAM problem. It said the analysis showed the the BIOS system does not match the specs for the CPU. This can occur when a newer processor is installed on an older system board or old BIOS. Can you tell me what I need to do? Thank you for your help.

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  • godfather12 Jun 11, 2008

    A Dell tech is coming tomorrow to replace the motherboard, the CPU, and the memory. Thanks for the advice though.



    Godfather

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Go to dell website and download the newest firmware for the bios and for the ram problem if there are 2 ram cards turn it off and remove one reboot see if it crashes if it doesn't then remove the other one and reboot see if it crashes. Hope that helps.

Posted on Jun 08, 2008

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First of all, if you've only had the system 6 months, it should be under warranty with Dell. So I'd contact Dell 1st before replacing any hardware on my own. You can chat with Dell tech support here:

http://support.dell.com/support/topics/global.aspx/support/chat/hardware_chat?c=us&l=en&s=gen

There is a BIOS revision you can download and install:

http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R183426&SystemID=XPS_ONE_A2010&servicetag=&os=WW1&osl=en&deviceid=15196&devlib=0&typecnt=0&vercnt=2&catid=-1&impid=-1&formatcnt=1&libid=1&fileid=250629

If you need to replace a RAM module, the instructions are here:

http://support.dell.com/support/edocs/Systems/xpsone20/en/sm/td_memory.htm



Posted on Jun 08, 2008

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