Question about HP Photosmart C5280 Printer

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Hp c5280 printer

My printer keep saying refer to printer documentation

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  • Amnesty Jul 28, 2008

    I have the same problem. It cannot function whatsoever because everytime I try, it just says, "Refer to printer documentation". Help?

  • Jules  Cunningham
    Jules Cunningham Aug 08, 2008

    I have the same issue, It tells me there is a problem with the cartrige and to refer to printer documentation. grrrr

  • Devvy Aug 12, 2008

    Weird. I just bought mine today. Printed 3 sheets with this handy dandy printer called the HP C5280. This window pops up and says printer disconnected. I looked over at the printer and all the lights are flashing. It says refer to printer documentation, and then see printer cartridges. Then there was this weird popping noise, and now there is absolutely zero power to this printer. It won't even turn on. Is this a glitch? Or a poorly manufactured printer. It was made in Malaysia.

  • sasasandy Oct 15, 2008

    Printer console gives error "Refer to the printer documentation" after replacement of cartridge

  • annakennedy8 Oct 15, 2008

    i changed my print cartridges today and closed the top and have the same refer t printer documentation message...i have no idea what to do.

  • zazzi Nov 04, 2008

    Same problem. I was in the middle of printing photos then all of a sudden it produced a very blurred photo then up came the message refer to printer documentation - mine is connected to tri colour (relatively new cartridge).

  • ebaby999 Nov 18, 2008

    Exactly the same, but I have loaded genuine hp cartridges then it says refer to documentation. Not sure how to get over this

  • Anonymous Dec 03, 2008

    I'm in the same situation, color ran out, replaced new one, now it say's NO INK IN TRI-COLOR,!!!, sorry guys, really peed.


  • johncasti Dec 31, 2008


  • Anonymous Jan 02, 2009

    this printer has a million errors. it runs out of ink too fast. half the time it is missing one color of ink despite having a full cartridge. it sucks big time.

    this time it has no yellow ink left and after I cleaned the cartridges i got the same error. now i can't print anything.

  • Anonymous Jan 16, 2009

    All I did was replace black ink cartridge with a genuine HP cartridge--now it says "REFER TO PRINTER DOCUMENTATION" won't do a THING


  • Anonymous Jan 20, 2009

    **** hp

  • hmsarchy Jan 21, 2009

    I installed a newly recharged HP type black ink cartridge and I keep getting the message to "refer to printer documentation." Even when I had this message the other day, the printer started printing a document that was in the queue for many hours, spontaneously. Now the message is there after changing the cartridge and won't go away.

    Is it goign to do this unless I use only new HP cartridges?

  • Anonymous Feb 04, 2009

    The following print cartridge has a problem:
    HP 74 Black Refer to printer documentation.

    I remove the sticker, i clean cartridges same thing....

  • K2-124 Feb 04, 2009

    I have the already mentioned problem with the HPc5280: "refer to printer documentation". How to solve this problem?

  • mdmanako Aug 06, 2013

    yes i need help so bad



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Its the cartridges...... you will have to get more or new ones. I changed mine after a week of fiddling around - and printer worked perfectly. Wish the error message had been specific, then I would not have wasted all my time. The cartridges that didnt work were brand new HP 350 and 351 cartridges - straight from the packets, but the printer "didnt like them"..... A waste of money but Im going to try and put them back into machine tomrrow and see if I can fool it!!!

Posted on Apr 12, 2010

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Had the same problem but then yesterday loaded a genuine HP Tri colour cartridge and it now works perfectly fine.

Posted on Nov 07, 2008

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I had this problem as well - and finally figured out it was a DFO error! check to make sure you've removed the little sticky covering the cartridge! duh....

Posted on Feb 02, 2009

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Print cartridge alignment failed. See the product documentation for details.

Posted on Dec 06, 2008

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