Question about Sony Cyber-shot DSC-W30 Digital Camera

2 Answers

Sony Camera DSC-W30

When turned ON, screen shows "Access" and lens moving in and out two or three times with yellow light beside viewfinder blinking, then "Turn the power off and on again". Turning power off and on again doesn't do anything. Can anybody help please?

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  • 17 more comments 
  • jerryb2 Jun 08, 2008

    How to Master Reset Sony DSC-W30?

  • ichibon512 Jun 10, 2008

    i have the same problem but with my DSC-w55

  • michpic Jul 02, 2008

    I've got the same problem, I've tried blowing the air into it and also giving it a good smack. I can't seem to get it to work.

  • dnjogu Jul 14, 2008

    when i press the ON button the lens move out ad in three times and the screen shows this problem repairable?

  • jama8688 Jul 14, 2008

    when i switch on the camera the screen shows `access' and the lens begin to move crazy!!!!!!

  • jhengpot Jul 21, 2008

    when i turned on my camera nothing shows on the lense and its say turn off and on again lense keeps in and out what can i do pls help

  • Garsta Aug 29, 2008

    Same problem, started almost randomly. Tried the compressed air tip to no avail. Tapped on hard surface to no avail. Removed battery for 1 minute still same problem. Any other suggestions?

  • Xuan Que Pham Aug 30, 2008





    DO I FIX IT?

  • christovar Aug 31, 2008

    The lens is moving in and out... and in the screens appears "access"...

  • scttwtkns Sep 24, 2008

    same exact problem, all these postings seem to be within a couple of months of each other. wtf!

  • oxy08 Oct 02, 2008

    i have the same problem with my Sony DSC-W30

  • motionnyc Nov 25, 2008

    same problem. about the same time as the others. looking for assitance.

  • helty Nov 30, 2008

    i have the same problem,can you help??

  • Anonymous Dec 01, 2008

    I have the same problem, but there's not yellow light jerryb2's has describe.

  • Anonymous Dec 15, 2008

    Same problem. I'm about to buy a new camera but this camera should last more than 2 years. I won't get another Sony.

  • Anonymous Jan 09, 2009

    Same problem after 2 years of use.

  • amatsw Jan 14, 2009

    when camera is turn on just says acess

  • horschu Mar 09, 2009

    The camera turns on but just says "Access." How do I reset it?

  • Anonymous May 26, 2009

    Exactly the same problem



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Shoot 10-15 times hard thats all..

Posted on Jun 15, 2008


Same hear but the problem started after about one year of use was intermitant but now more often than not

Posted on Jun 23, 2008


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1 Answer

Sony DSC W30 digital camera, lens unit problem

If you're sure you didn't damage the lens flat cable which connect to the motherboard, the focus of the lens unit you bought on ebay doesn't work. You can simply replace the back part (with focus) of the new lens unit with your old one. It requires soldering.


Mar 06, 2010 | Sony Cyber-shot DSC-W30 Digital Camera

1 Answer

I have a Sony cyber-shot dsc-w30. When I turn it on the lens goes in and out, I get a message on the screen saying "access" then I get a message saying "turn power off and on again".

Sony maks good products and stand behind they product, but they do have a problem with the batteries , change the battery and i bet u will not have that problem

Aug 08, 2009 | Sony Cyber-shot DSC-W30 Digital Camera

1 Answer

Help with cybershot dsc-w30

I had the same problem. This happened because the lenses is jammed and these always happened when u droop the camera or press power button while the camera in it’s carry case or even on ur pocket which led to an obstruction of the lenses to extend probably. In my case my son put his hand on the lens and stopped it from extending.
The solution is try to tape the camera gently with the palm of ur hand, may be some dust is the cause, If it did not work take it to the service, I highly recommend that you should go to the agent, and u should know that it’s only repair of the lenses u don’t need to replace the lenses. I went to some one to fix the problem and he said that “it’s need a new lenses but when I emailed the agent of sony they called me immediately next day and asked me to go to there service and they make it for me for free because it was in the warranty period.
I hope this help, and I’m sorry for my bad English.
Please have a nice time

Sep 01, 2008 | Sony Cyber-shot DSC-W30 Digital Camera

2 Answers

Sony Cyber-Shot DSC-W30. The lens is in a "stuck" position

You have a bad lens, it prob. also says turn off and on again.

Jun 30, 2008 | Sony Cyber-Shot DSC-S90 Digital Camera

2 Answers

Sony DSC-W30 ACCESS problem

try hitting it against something harder (like a table). I just did and it worked for me.

Jan 28, 2008 | Sony Cyber-shot DSC-W30 Digital Camera

2 Answers


"The lens is jammed and won’t open all the way. You have to bang on the camera and/or tug on the lens to release it from whatever is causing it to jam when it opens. I started with gentle tapping and tugging…but ended up giving it three good whacks on a tile floor and yanking on the lens like I was going to rip the thing right out of the camera. It kicked on and has been fine ever since." I kicked the camera hard on its left side and it worked!

Oct 29, 2007 | Sony Cyber-shot DSC-W30 Digital Camera

3 Answers

Access appearing on screen


Same mechanism problem here on a DSC-W50. For me, it did not work out to PULL the lens, but to push them. I just opened the camera and it tried to calibrate the lens with no success for about 4 times, after it just let them out and displayed the "power off and on your camera" message. The problem is that on this model of camera when the lens is out you cannot push or pull it. So I thought of a trick: when the lens is moving, you can pull or push them. Anyway, this is what I did: with the lens out, i placed the camera with the lens towards a soft surface (bed) and gently pushed on the side with the display. First times it didn't work, so I had to push harder and finally it worked and now my lens is aligned and the camera is working as if it were new. I suggest you try to push or pull the lens while it is moving GENTLY at first, and if it does not work, try harder - really hard! It will do a click at some time and work fine!

Mar 15, 2007 | Sony Cyber-shot DSC-W30 Digital Camera

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