Question about Philips SA3125\02 MP3 Player

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The mp4 player keeps crashing my computer

Everytime i turn on mp4 player i get a 'connect to pc and use device manager to repair' message. Everytime i connect the player to my pc it crashes the pc. the player worker perfectly then ran out of charge then the problem started. ive charged it on my xbox and it keeps showing the message. ive even tried pressing the reset on the bottom, but that does not do anything. some advice would be great

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If your PC is running Windows Vista, don't even think about conencting it until you get the firmware upgrade for the device.



Triple Reset for GoGear:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player.

Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Posted on Jun 13, 2008

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Posted on Jan 02, 2017

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Everytime i press the arrow button to go to the main screen the mp3 shuts down but freezes while in the process. how do i fix this.


Update the firmware


It could be a hardware issue requiring replacement, but here are the things you can try to narrow it down:
1. Make sure the hold/lock is not engaged
2. Reset the player
3. Run an Updated using the latest version of the Philips Device Manager from Philips website
4. Run a Repair in Philips Device Manager

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

Mar 11, 2009 | Philips GOGEAR SA6045 MP3 Player

1 Answer

How can i keep my mp3 on so i can put music and videos on it


Make sure the hold/lock switch is not engaged.
Try another USB port.

If that fails:
Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Mar 04, 2009 | Philips GoGear SA3125/37 MP3 Player

1 Answer

Corrupted


Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be gooOd to go again.

-Tha Mp3 Doctor

Oct 24, 2008 | Philips SA5125/37 MP3 Player

1 Answer

Connection problem


Hi

I think you have a driver conflict problem...Boot in safe mode and reinstall your mp4's driver...

Good Luck

Genius Guy

Oct 16, 2008 | GPS

2 Answers

Help please


You must run a repair using the Philips Device Manager that came with the CD. After you have done that, you must run the "update" with the Philips Device Manager.
Repair=1 time fix
Update=permanent fix

Jun 03, 2008 | Philips GOGEAR SA6045 MP3 Player

4 Answers

Philips SA6045 Mp4 player- virus?


Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor

Mar 15, 2008 | Philips SA3125\02 MP3 Player

1 Answer

It keeps say plug mp3 back t pc


First, try resetting the GoGear by pressing the Power on/off and Volume + buttons simulataneously and holding them (preferably do this when the player is on; the reset is successful when the player shuts off).

If that fails, Back up all the files on the GoGear and perform a Repair:

1) Open up Philips Device Manager (Start --> All Programs --> Philips) - if you don't see it, then re-run the installation CD or grab the "Device/Firmware Manager" from the Philips website
2) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
3) Disconnect the GoGear from the computer and turn the GoGear off (if you haven't done so already) - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new.

In the future, even though it's a pain, use Windows' "Safley Remove Hardware" feature to safely remove the GoGear from the computer before disconnecting.

Also, see the warning on Philips website about Windows Media Player 11 and this device.

-Tha Mp3 Doctor

Feb 01, 2008 | Philips GoGear HDD6330 MP3 Player

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