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My computer restart automatically. When i start usin it not yet a minute then it would restart and many message error is appearing like the ff: "Generic Host Process for Win32 Services has encountered a problem and needs to close. We are sorry for the inconvenience." "The system has recovered from a serious error." Please HELP, i dont know what to do with my computer... Thank you!

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  • joy_jru
    joy_jru Jun 09, 2008

    Hi,



    we bought the pc brand new but a few years back...i think it start occuring months ago...My sister always uploading something for he cellphone and i dont know if its affect the pc.

    i try to boot in safe mode but how would i know if this software or hardware causing the pc to restart automatically...

    anyways...a million thanks for the help...





  • joy_jru
    joy_jru Jun 09, 2008

    Hi,

    when i boot in safe mood it didn't actually restart automatically and i don't know exactly what are the newly software or hardware my sister installed in it. The pc has drive C & D, so how can i format it?

    thanks!

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  • 141 Answers

Hi Joy;
is this a new computer unit? when did it start occurring? is it right after you install a software or new hardware? if software, try to uninstall it and if its hardware, try to remove the hardware but before that, you may want to boot to safe mode, ( tap F8 when you pc starts to boot) just to check of some software is causing this because when you boot on safe mode, only basic drivers are being loaded, please try this so that we can isolate the problem
thanks

Posted on Jun 08, 2008

  • james yu
    james yu Jun 09, 2008

    Hi Joy;
    after booting up in safe mode; you see big icons right? thats normal on safe mode but did your computer restart after a few minutes? wait a bit longer; did it restart? if not, then we can say that there was a software problem because safe mode only loads basic drivers. Im not so sure on how you can uninstall the software recently installed by your sister since you can stay that long on windows and you cant uninstall the softwares on safe mode either.

    Did your sister install new hardware on it? do you have partition? meaning Drive C: and Drive D: where C is your system files and D: is where you place all your important files? you might want to format it as the last resort.


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