Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

1 Answer

Player not recognized by any OS...

Hi there!
I've had the Nomad Jukebox Zen Extra 60 GB for a while and it worked fine until about 2 years ago when the headphone socket went.
I still used it via USB and it worked fine until the day it "lost" it's library. Instead of ca. 4000 Songs there were only 1500 left. Then finally it reformatted itself when I turned it on on day. I did not do it - the Jukebox did it all by itself... So now I have a reformatted MP3 Player with NO OS on it that is NOT recognized under ANY Windows OS - wait! it actually recognizes 20 MB... the rest of the 60 GB are somehow "lost".

It only shows the rescue mode v1.13 screen now.

My question:
Is it fixable?
How can I upload new OS to player when it is not recognized by computer?
Is there a way of fixing it through MAC (I work on MAC now)?
Can I send it in somewhere to get it fixed here in Vienna/Austria?

I was trying to find out if there is a technical service that repairs CREATIVE stuff here in Vienna but didn't have any luck
I will be in USA for three weeks in August...

Help me PLEASE.
Sincerely
Kai Henry

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  • 8,596 Answers

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard


oh, wait -Mac- no, sorry -out of luck

Posted on Jun 26, 2008

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Posted on Jan 02, 2017

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1 Answer

When it the zen is turned on it says firmware


Had the same problem and nearly went nuts trying to fix it. Here's what I did:

1. Uninstall all creative driver & creative software.
2. Uninstalled Windows Media Player 11 (Rolled back to WMP 10) and restarted PC.
3. Uninstalled Windows Media Player 11 Runtime and restarted PC.
4. Downloaded and Installed the latest free version of Winamp from http://www.winamp.com
5. Connected my A/C Power Cord to my Nomad Jukebox then connected my Nomad Jukebox via USB cable to the Computer.

The computer should then recognize the Nomad Jukebox as "Found New Hardware" then "MTP Device" and lastly "Your new hardware is installed and ready to use.

6. If you haven't already, go to the creative website and download the Creative Zen Xtra PlaysForSure Firmware 2.10.03 and save it to your computer.
7. Run the Firmware (Make sure Nomad Jukebox is connected) and at this point the Computer should recognize the Nomad Jukebox and begin the upgrade.

After your upgrade is complete, You can go ahead and re-download Windows Media Player 11 and it will recognize the Nomad Jukebox.Not sure what version of windows you have, but I have two computers, one with windows xp and the other has windows 7 and Im able to transfer music perfectly fine with Windows Media Player and RealPlayer on both computers. I hope this works for you. Good Luck!

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Get an original Vista operating system disc..
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It appears that my Creative Nomad Jukebox is stuck in the Rescue mode. It displays the four options suchn as. 1.Clean up 2. Format all 3. REload OS 4. Reboot

It is not recognised on the computer either.

Steve

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Creative Zen is not recognized by my computer.


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Uninstall everything from your PC, reboot, reinstall driver and the Explorer (I do not use MediaSource, only the Explorer).

If it didn't work out follow these steps:

1. Uninstall Creative Media Source and all related software.
2. Install the driver. In the installation CD the driver is usually in \Drivers\English
3. Turn on the Nomad an connect it to the PC.
4. Install MediaSource(the program requires that you have the nomad connected while installing)
5. Install MediaSource plugin
6. Try transferring files.

If you?re still running into problem know that there are other programs capable of handling MediaSource?s functions, such as - Portable Audio Devices Power Toy , NomadSync, Real player, and there?s also a Zen plugin for the Winamp.

Good luck!

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1 Answer

Full Data not showing on the Nomad Zen Jukebox.


When the player displays the Creative logo, release the Play button.
It will display the following options:
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Mar 14, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

2 Answers

Can?t transfer files using the Creative Media Source Organizer. I?m getting the following error: ?Error: Unable to create file. Restart player and try again." Tried restarting the device, but no use....


Uninstall everything from your PC, reboot, reinstall driver and the Explorer (I do not use MediaSource, only the Explorer). If it didn't work out follow these steps: 1. Uninstall Creative Media Source and all related software. 2. Install the driver. In the installation CD the driver is usually in \Drivers\English 3. Turn on the Nomad an connect it to the PC. 4. Install MediaSource(the program requires that you have the nomad connected while installing) 5. Install MediaSource plugin 6. Try transferring files. If you?re still running into problem know that there are other programs capable of handling MediaSource?s functions, such as - Portable Audio Devices Power Toy , NomadSync, Real player, and there?s also a Zen plugin for the Winamp. Good luck!

Feb 21, 2006 | Creative Labs Nomad Jukebox Zen Xtra MP3...

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