Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player
I've had the Nomad Jukebox Zen Extra 60 GB for a while and it worked fine until about 2 years ago when the headphone socket went.
I still used it via USB and it worked fine until the day it "lost" it's library. Instead of ca. 4000 Songs there were only 1500 left. Then finally it reformatted itself when I turned it on on day. I did not do it - the Jukebox did it all by itself... So now I have a reformatted MP3 Player with NO OS on it that is NOT recognized under ANY Windows OS - wait! it actually recognizes 20 MB... the rest of the 60 GB are somehow "lost".
It only shows the rescue mode v1.13 screen now.
Is it fixable?
How can I upload new OS to player when it is not recognized by computer?
Is there a way of fixing it through MAC (I work on MAC now)?
Can I send it in somewhere to get it fixed here in Vienna/Austria?
I was trying to find out if there is a technical service that repairs CREATIVE stuff here in Vienna but didn't have any luck
I will be in USA for three weeks in August...
Help me PLEASE.
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard
oh, wait -Mac- no, sorry -out of luck
Posted on Jun 26, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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