Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player
I've had the Nomad Jukebox Zen Extra 60 GB for a while and it worked fine until about 2 years ago when the headphone socket went.
I still used it via USB and it worked fine until the day it "lost" it's library. Instead of ca. 4000 Songs there were only 1500 left. Then finally it reformatted itself when I turned it on on day. I did not do it - the Jukebox did it all by itself... So now I have a reformatted MP3 Player with NO OS on it that is NOT recognized under ANY Windows OS - wait! it actually recognizes 20 MB... the rest of the 60 GB are somehow "lost".
Is it fixable?
Is there a way of fixing it through MAC (I work on MAC now)?
Can I send it in somewhere to get it fixed here in Vienna/Austria?
I was trying to find out if there is a technical service that repairs CREATIVE stuff here in Vienna but didn't have any luck
I will be in USA for three weeks in August...
HElp me PLEASE.
There is no Creative repair svc in US either
Posted on Jun 26, 2008
I had exactly this problem. One day I had 55Gb of music, I used the Jukebox software to delete some stuff and the Zen went bananas! Next thing I know I only have 16Gb of space.
What you need to do is get to the operating system. To do this I think you have press Play and On/Off at the same time. You should get a little menu. One of the options is to re-build the library. Do this, but be warned it should take quite some time (over an hour, not sure as I left mine and went to lunch). If it takes a few minutes it has not done this properly.
Once this has run you should get MOST (I did not get all) your old music back. There are some other options but I cannot remember what they are!
Fortunately for me I was lucky and I had backed up my player about a week before!
Hope this helps
Posted on Jul 17, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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