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Notice to Owners of Sony Camcorder
October 3, 2005
Thank you for your support and patronage of Sony Camcorders.
It has recently come to our attention that a limited number of Sony Camcorders that incorporate an image sensor device, CCD Chip, manufactured from October 2002 through March 2004 may exhibit the following condition:
When the Camcorder is used in camera mode, the LCD panel and/or electronic viewfinder will show either a distorted image or no image.
We have determined that this condition only occurs to a limited number of units.
In its effort to ensure customer satisfaction, Sony has elected to offer a free repair to the owners of applicable Camcorders if the image sensor device, CCD chip, causes one of the above-mentioned conditions. Accordingly, customers who have a Sony Camcorder as outlined below and if such Sony Camcorder exhibits the above-mentioned condition caused by the image sensor device, CCD chip, may contact the special call center number below for free repair:
Please CallUK - 08705 143480Eire - 021 434 8993
Note: If the fault is not the CCD chip, then normal Sony Central Services charges apply (please call for details).
We apologise for any inconvenience caused and we thank you for your understanding of this situation.
Private information control policy
Personal information, such as your name and/or mailing address, provided to the contact above will be kept and used only for the free repair service. The information will be strictly controlled and will not be used for any other purposes.