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Once the Lock Code has been changed it cant be reset unless you know the code. Sorry to say but your only option is to take it to a Nokia service center to get fixed. You will most likely have to pay for this as it is a non-warranty fault.
For the 2nd user you will need to contact your network provider to get a Subsidy Pin to unlock your fone, i presume you're wanting to use it with another networks sim card.
The Lock Code is a security feature for the fone that stops other people using it if turned off then on or key pad locked