Question about Brother MFC 7420 All-In-One Laser Printer
We have changed the cartridge ,but the message on the machine says toner empty , and refuses to print.
I have a brother mfc
I first used the electrical tape trick and that worked for a while. Then got the toner low message again. I then tried the *00 trick, which works as follows:
1. lift lid and open front cover
2. press clear/back. "Replace Drum?" will appear on the screen.
3. Press "*00" it will then read accepted and the toner low error (End of Toner Life) should go away.
4. close it all up and your done.
Posted on Jan 28, 2012
Did you use a re manufactured toner. If so the company may not have changed th chip. In which case the toner is not usable. Also some toners have a plastic strip which must be removed first before using.
Posted on Jun 09, 2008
The message "Toner Life End" will appear on the display if the toner
cartridge is empty and needs to be replaced or if the toner and drum
unit assembly is not installed properly.
Brother strongly recommends that customers do not use generic drum units
and/or toner cartridges, or refill their Brother toner cartridge. Each Brother laser printer is designed to work at pre-set
temperatures that are matched exactly to each of our individual toner
formulations. Each individual component is designed to work with the
other to ensure quality and reliability. Using non-Brother supplies may
affect the hardware performance, print quality and machine reliability.
The Brotherlimited warranty does not apply to any problem that is caused
by the useof unauthorized third party drum units, toner cartridges or
The yield on a genuine Brother TN350 toner is up to approx. 2,500 pages*
The yield on a genuine Brother starter toner (it comes with the machine)
is up to approx. 1,500 pages*
* When printing letter or A4 size paper at 5% print coverage
Much more toner will be used than normal when making copies or prints
with graphics such as web pages.
Note: Toner life expectancy will vary depending upon the type of your
average print job eg, graphics, text, web pages, resolution, contrast
etc. Also, you should wait to unpack a new toner cartridge until
immediately before you install it in the machine. If a toner cartridge
is left unpacked for a long period of time, the toner life is shortened.
1. Verify the toner cartridge is installed correctly by following the
steps listed below:
a. Open the front cover.
b. Lift the drum unit slightly and pull it out. Place the drum unit on a
drop cloth or large piece of disposable paper to avoid spilling and scattering the toner.
c. Remove the toner cartridge from the drum by holding down the lock
lever (blue tab) on the left side of the drum unit and lift the toner
*Handle the toner cartridge carefully. If toner scatters on your hands
or clothes, immediately wash it off with cold water.
d. Gently rock the toner cartridge from side to side five or six times
to distribute the toner evenly inside the cartridge.
e. Place the toner cartridge into the drum (be sure it clicks into
f. Clean the primary corona wire inside the drum unit by gently sliding
the blue tab on the top of the cartridge from right to left several
times. Return the blue tab to the home position before reinstalling the
drum unit assembly.
g. Reseat the drum unit into the machine.
h. Close the front cover.
2. If the message "Toner Life End" continues to appear on the display,
replace the toner with a new genuine Brother TN350 toner cartridge.
If the Toner Life End message continues to appear on the display after
replacing the toner with a Genuine TN350 Brother toner cartridge,
contact Brother Customer Service at 1-800-284-4329 Monday through
Friday, 9:00am - 7:00pm EST, excluding holidays.
Posted on Jun 09, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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