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MY GATEWAY LAPTOP "MX6214" IS GETTING A MESSAGE ON BOTTOM RIGHT CORNER SAYING THE SYSTEM IS DETECTING ACTIVE SPYWARE. WHEN I CLICK ON THE MESSAGE, IT DIRESCTS ME TO A "VIRUS-HEAT" ADD TRYING TO SELL ME AN ANTI-SPYWARE PROGRAM. I ALREADY HAVE A GOOD SPYWARE PROGRAM AND I CAN NOT GET RID OF THIS ADVERTISEMENT. THE ICON LOOKS LIKE A SHIELD THAT CHANGES FROM A BLUE QUESTION MARK TO A RED "X". I HAVE TRIED EVERYTHING I KNOW TO REMOVE THIS MESSAGE BUT HAVE HAD NO LUCK. PLEASE HELP !

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  • BRADHELTON77 Jun 10, 2008

    thank you chad. your advice was very helpful. i have already ran my existing spyware program but it wont pick it up. im going to try one of the programs you sent me and see if it helps. i'll let you know either way. thanks !!

    brad

  • BRADHELTON77 Jun 10, 2008

    worked great !! thanks a million !! i will definitely be back !!

    brad

  • Anonymous Mar 15, 2014

    on megashare i clicked onthe wrong thing and now my pc has tons of malware or adds that take over my pc also remarket which is a big problem too super anti spyware got rid of some but there are adds popping up about differant things that i dont need or want error 403 was on shopping channel when i trie to use it adds where popplng up all over their site on top of what tsc was trying to sell its very annoying want to get rid of it spent hrs trying but no luck any help would be great thanks lisa

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It is a virus or spyware try running a antivirus or antispyware prog if that doesn't help you will have a choice live with it(easy, but annoying), take it in (easy,but expensive), or save all your important files and reload everything (little more difficult, but cheap). Hope that helps you out. Either way you do it make sure to always have antivirus and antispyware running, you can get good ones for free. here are some links.

antispyware
http://www.microsoft.com/athome/security/spyware/software/default.mspx

antivirus
http://www.download.com/AVG-Anti-Virus-Free-Edition/3000-2239_4-10320142.html?tag=pop.software&cdlPid=10834624

Posted on Jun 08, 2008

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