After a couple of years of home office use, the printer started printing full page gray backgrounds in addition to the text being printed. After a few weeks, the problem disappeared and now it has reappeared. However insead of the gray background, I am getting a full page (edge to edge) light yellow wash on the entire sheet of paper. What could be the problem? Thanks in advance for your help.
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This has to do with the document printing properties. When you are ready to print a document, choose properties and make sure you go through the printer settings under that software. The test page only verifies the cartridges. The printer properties of the software control the printer during printing.
This sounds like a typical Developer Drive failure. The Developer Drive for color is different that the black developer drive. This is why black can print fine, but colors are faint or non existant. see below,a recent bullitin about this exact issue from Dell. ( the ROS, is the printhead, and is located behind the 4 developers.
5100cn Printer Print Quality Issue 1.Problem: -Color images are extremely faint or not produced, but black images are produced without any problem. Resolution: -Replace Developer drive assembly (H6702) and clean ROS Window/Glass.
If you chose to persue this repair, you can probably find a replacement developer drive by doing either a google search for the part number listed ( H6702 ) or an ebay search for the same. We can also provide you with removal and replacement instructions.
There is more then likely damage to one of the photo developers. This is what transfers the toner to the imaging unit. The Developer frame assembly has to be totally removed in order to change one or all of the developers.
The only other posibility is that the printhead needs to be cleaned, however, in order to clean the printhead you would still need to remove the developer frame assembly to access the front of the printhead.