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It is normal for an astro telescope to show objects upside down, as when viewing astro objects this makes little difference. If you want to view terrestrial things, such as your neighbor's bedroom window, you can fit an erect image diagonal, such as
You are NOT focusing correctly. Put the eyepiece with the largest number written on it into the telescope. DO NOT use the 2x barlow if you have one. Practice focusing on a distant object during the day time. Read my frequently asked questions TIP on my profile page.
We receive MORE bad reports on this particular telescope than on any other by the way. The SALE of this scope should be against the law! It's just a toy telescope.