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Have one section turned red on our unit and screen saying to contact them for repair

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Do as they say and contact them before you damage it any further

Posted on Oct 24, 2010

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2 Answers

PS3 shows red picture on TV


PS3 Red Screen Of Death Fix

If you are getting the PS3 red screen then you need to fix this and you can do so with a good repair guide or send it in.

To actually see how to fix the PS3 Red Screen check out the link below:

PS3 Red Screen Of Death

Hope this helps?

Oct 12, 2011 | Sony Playstation 3 (PS3) Console

3 Answers

When i turn my ps3 system on, I get a red screen t...


hello Guest

OK so you have what is known as the Red screen of death, this is hardware failure internally and will need to be fixed, you have two options here.

Option 1

You can call Sony and they will repair this for you for free if your in warranty, if your out of warranty then the price I'm afraid is a huge $150.

Option 2

You can easily fix this problem at home using a professionally made PS3 repair guide, follow the step by step instruction and be up and running again within the hour.

OK best of luck

Peter

May 20, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My ps3 is coming up with a red screen and saying a serious error has occurred. Contact technical support for assistance. The last time i played was last night fifa 10 everything was fine turned it this...


Hello kelsbels1982

The exact cause of the RSOD (Red Screen Of Death) is not exactly known. Sony acknowledges it is a problem, and will repair or exchange your PS3 unit. Whether or not it will cost you anything depends on if your PS3 is still under warranty.

Sorry there's not an immediate solution to your problem.

ajblaj

Apr 27, 2010 | Sony Playstation 3 (PS3) Console

1 Answer

My xbox 360 went from a red tint screen and now is just black w/ white specs (audio fine). I have checked and tv, wires, disks are fine. There are no red lights or e74 error (just green light).Unit is 2 yr...


If you are after the quickest way to give you xbox 360 the RROD, the Red Ring Of Death, simply wrap it up in a towel whilst it is turned on, keeping an eye on it so it doesnt cause a fire hazard as they can get extremely hot.
Once a high enough tempreature is reached, the Main Printed Circuit Board will flex, causing the two large microprocessors to lift off the surface of the Printed Circuit Boar, which will either give you the red LED in the player 1, player 3 and player 4 sections or will give you one red LED section lit up with an error message on the screen. Please think very carefully about doing this as there may be no way in reversing the damage you may cause. Good Luck.

Dec 03, 2009 | Microsoft Xbox 360 Console

3 Answers

Tv wont turn on, but have light on fornt of lcd tv? How do I get the power bac on? Has a red light. TV should have blue light when tv is turned on. The light stays red. Why wont it come back on with the...


You are only have 5v standby circuit working, the problem can be in the main control board (not sending signal to turn on the main power supply sections) or the main power supply sections are bad.

Nov 05, 2009 | Polaroid 3211TLXB 32 in. LCD Television

1 Answer

1 RING


The lower-right quadrant of the Ring of Light flashes red on the front of your Xbox 3602.gif console. You also receive the following error message in multiple languages on your television screen or monitor:
System Error2.gif. Contact Xbox Customer Support. This message begins with an error code in the format "Exx," where xx is a two-digit number.

The following indicator will flash on and off repeated on the front panel of your Xbox 360 console:
Collapse this imageExpand this image 1rol.gif
If one red light is flashing and you receive a different error message2.gif or error code than those that were described previously or you don’t receive an error message or code, your console may be experiencing a different issue. In this case, see "References/links."

This problem occurs when your Xbox 360 console experiences a hardware failure.

  1. Turn off your console, disconnect and reconnect all cables, and then turn on your console.
  2. If an Xbox Hard Drive2.gif is attached to your console, turn off your console, and then remove the Xbox Hard Drive. Turn on your console, and test for the error. If the error does not reoccur, turn off your console and reattach the Xbox Hard Drive. Run alternate additional tests by having the Xbox Hard Drive connected and disconnected to see whether the error occurs only when the Xbox Hard Drive is connected. For more information if the on-screen alphanumeric error is E67, click the following article number to view the article in the Microsoft Knowledge Base: 917874 (http://support.microsoft.com/kb/917874/ ) One of the lights on the Ring of Light on the front of your Xbox 360 console flashes red and you receive one of the following error codes and message: "E67, or E68, or E69. System Error. Contact Xbox Customer Support"
  3. If an Xbox Memory Unit (MU) is plugged in to your console, turn off your console, and then remove the Memory Unit. Turn on your console again, and test for the error. If the error does not reoccur, turn off your console and reinsert the MU. Run alternate tests by having the MU connected and disconnected to see whether the error occurs only when the MU is connected.
  4. If this problem continues to occur, contact Xbox Customer Service. Note If the agent cannot help you resolve this problem, you must return your console to Microsoft for repair.
Additional support loadTOCNode(2, 'moreinformation'); If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web sites:
U.S. customers - Online console repair
http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair

Outside the United States - Online console repair
http://www.xbox.com/support/

Oct 09, 2009 | Microsoft Xbox 360 Console

1 Answer

Xbox 360


E74 error message can indicate the general hardware failure that is associated with three flashing red lights error on the console. As a result, we have decided to cover repairs related to the E74 error message under our three-year warranty program for certain general hardware failures that was announced in July 2007. We have already made improvements to the console that will reduce the likelihood of an occurrence of this issue. Detailed information related to the Xbox 360 warranty and resources for those who require repair can be found at www.xbox.com/support (www.xbox.com/support) .

Microsoft will refund to customers the amount paid for an Out of Warranty repair due to a general hardware failure associated with the E74 error message. Those customers should automatically receive the refund within 4-12 weeks, and no additional action by customers should be necessary. Customers can choose to receive either a refund to their credit card or a check refund. Checks should be received no later than the end of July. If you have any question regarding refund status, contact Xbox Customer Support at: http://www.xbox.com/support/contact .
you can submit a console-repair request online by using the links in the "Additional support" section. To confirm your console is displaying the E74 error message, follow these steps:
  1. Turn off the console.
  2. Turn on the console.
  3. Verify that your console displays the E74 error message.
uparrow.gifBack to the top Additional support loadTOCNode(2, 'moreinformation'); If your console continues to display the E74 error message, it requires a repair. For more information about how to start the online repair process, please visit the appropriate Web site: Inside the United States

http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx? redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx? step=repair)

Outside the United States http://www.xbox.com/support/ (http://www.xbox.com/support/) Note Online console repair service is currently not available in all countries and regions.For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Sep 29, 2009 | Computers & Internet

3 Answers

One red light and E74


You see the lower-right quadrant of the Ring of Light flash red on the front of your Xbox 360 console. You also receive the following error message in multiple languages on your television screen or display: E74. System Error. Contact Xbox Customer Support.

You will see the following indicator on the front panel of your Xbox 360 console, which will repeatedly flash on and off:
Collapse this imageExpand this image 1rol.jpg

If one red light is flashing and you see a different error message or code than the one listed above, or you don’t see an error message or code, your console may be experiencing a different issue. If this is the case, please refer to the “References/Links” section at the bottom of this article. CAUSE This behavior occurs when the Xbox 360 console experiences a hardware failure.... loadTOCNode(1, 'cause'); This behavior occurs when the Xbox 360 console experiences a hardware failure. THINGS TO TRY Here are some steps that you can use to try to resolve the issue. Turn off the c... loadTOCNode(1, 'whattotry'); Here are some steps that you can use to try to resolve the issue.
  1. Turn off the console, disconnect all the cables, and then reconnect all the cables. Turn the console back on.
  2. Turn off the console, and then disconnect any accessories that are connected. For example, disconnect any Xbox 360 controllers, Xbox 360 Memory Units, and the Xbox 360 Hard Drive. With the accessories disconnected, restart the console to see whether the problem still occurs. This can help you determine whether the console or an accessory is experiencing the problem. If you determine that an accessory is consistently causing the error, try borrowing another accessory of the same type and testing again using that accessory.
  3. If you continue to experience this problem, contact Xbox Customer Service.

    Note If the agent cannot help you resolve this issue, you may have to return the console to Microsoft for repair.
Additional support loadTOCNode(2, 'moreinformation'); If the steps in the previous section did not resolve your issue, your console may have to be repaired. For more information about how to start the online repair process, please visit one of the following Web Page links: United States customers - Online console repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx? redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx? step=repair) Outside the United States - Online console repair (http://www.xbox.com/support/) Note: Online console repair service is currently not available in all countries and regions.For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

Mar 27, 2009 | Microsoft Xbox 360 Console

1 Answer

Unit turning off after displaying red pc chip icon


Hi whitiezn

If you say that this unit is very new , it should on all accounts still be under warranty.

Contact your local Toshiba Service Centre and have this problem sorted out on their account - the machine should still be under warranty.

May 05, 2008 | Toshiba TLP-ET1 Multimedia Projector

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