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if you're connected to the router on your computer you can reset the router password through your Internet browser by entering the URL 192.168.1.1 a password prompt will pop up enter admin for the user name and password after that go to the wireless tab then the security sub-tab and you can change it there
please comment if my solution doesn't work or for more assistance
You will need to check the wireless settings of the router is there any computer connected to the router ? If yes then you can open the router set up page on that computer. Router set up page is the page where you can check all the wireless settings of the router.
the security enabled in the router is compatible with mobile but not with computer this is the reason...check the security enabled in your router...64 bit WEP (open) security is compatible with all the wireless devices... by default some routers will have WPA or WEP(shared) security... these securities are not compatible with certain computers...
We had a problem with our Xbox doing this, take a cable from one of the comptuers and then try to hook it up. If that don't work, look at the MTC or the username and password information for the router which you might need on the router. Do you need a username and pass for the router? If not then you can connect directly without putting the pass into xbox. This may help, but that was what the problem was on ours and Idk if it will work for yours.
isolate your problem. maybe it has something to do with your computer. try connection your pc directly to your modem. if it gets online there. the problem is with your router. try unplugging and replugging your router then restart your pc.