Question about Acer Aspire 9410 Notebook

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Hi, I have an acer Aspire 9410 4441 with vista, and the internet has stopped working after I ran an anti virus software to get rid of viruses. It can detect networks but it cannot acces the internet. I have tried using a cable to connect it to the router, but that didn't work either.

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If other computers in your home network can access internet then on your PC is already virus that is blocking internet connections. Simplest way is to format system or all HDD and do fresh windows installation.

Posted on Oct 24, 2010

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Posted on Jan 02, 2017

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Since you already have a virus, here are some things that you can do to get rid of it:
First, buy a professional anti-virus software program or download a free one. My favorite free anti-virus software program is AVG Antivirus.
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LINK : Kaspersky Internet security 2010

http://downloads.kaspersky-labs.com/products/english/homeuser/kis2010/kis9.0.0.736en.exe

LINK : A-squared Anti-malware

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What is your anti virus? Try to make a live update for your windows and anti virus. Try to check your window firewall, it must be turned on.

Try to conduct a full scan by using your anti virus.
If still doesn't work, I suggest that you format your laptop, the viruse might infected your system.

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Hi quinho_bs ,
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Step 1, does the laptop gets "heated" before it starts behaving abnormally ??
If your answer is yes , then do not keep your laptop on a soft surfaces like beds or on pillows .Keep the laptop on hard surface (like on desk or on floor)

Step2 , Do you have a updated anti-virus on your system ?
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