Question about Canon SELPHY CP780 COMPACT PHOTO PRINTER(Pink)(3502B001) Battery

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I have a Selphy CP780. It suddenly stopped feeding the paper and told me my cassette was out of paper. It wasn't. I used a brush to brush dust and blew it out with air. I still don't have a printer that works.

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  • Kathy Moll Oct 24, 2010

    It is now working. Thanks.

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  • Canon Master
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Check the paper not to be exceeding 19 sheets for normal and 13 for wide format ..than check again the paper cassette to be proper inserted..If it is still not working than try to reset it ..In the manual there is no special resetting procedure..so if it has a reset button use it ..or open the front door and in the maintenance menu look for reset ..
In case non present remove power cord. and press power/on button and keep it pressed while you connect it again ..This should reset it to factory settings ..

Posted on Oct 25, 2010

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  • Master
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Hi. Unplug it and leave it unplugged for two full minutes. If that reset procedure doesn't fix it, contact canon directly. J .

Posted on Oct 24, 2010

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I insert ink cassete into it"s selphy cp780 photo


Go to section on Error Messages at page 32 of the User Guide found at:

http://gdlp01.c-wss.com/gds/0/0300002060/02/SELPHYCP780_PUG_EN_03.pdf

It will tell you to remove and reinstall the ink cassette. Try this and make sure you install correctly as per instructions on page 11 of the User Guide.

If this does not resolve the problem, do a complete power down of the printer. Turn off and unplug from the power supply. Lets rest fro a few minutes and then plug back in to the power supply and if necessary turn on power. This should allow your printer to reset and hopefully recognize that a new ink cassette has been installed.

Trust this helps. Please vote. :)

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The fault appears to be that the pinch rollers are loosing their grip and can not pull the glossy paper through. I dare say using a mild washing up liquid solution would be better but this is a safe quick fix.

Did this to mine and it has worked fine ever since.

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Mine did that too.
I found that propping the paper feed cassette up at the end away from the printer worked.

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