Question about Leviton Electrical Supplies
Your best bet is to give Leviton a call to help them troubleshoot it. The challenge is that I can think of a number of reasons why this may happen.
1) Electrical power issues - some lighting control products can respond poorly to electrical noise (if you turn on a hair dryer or motor, sometimes the electrical noise it generates can travel through the power wires and effect the dimmer's performance). I actually kind of doubt its the case because if the device shuts off and STAYS off, usually the dimmer's power failure memory would kick it back into gear, and it sounds like its not doing that, so...
2) Loose connection in the back. Some of those dimmers have an addition wire (or screw) attached to them to provide multi-location dimming. If that wire/screw is touching another connector (or a grounded backbox), it can fool the dimmer into thinking its supposed to do something (like turn off).
3) Touch panel environmental issues. Some of their digital dimmers are 'touch' dimmers, and they can be impacted by the environment. There are several ways in which the devices work, but generally speaking, when you hit "a button," you are either affecting the enviornment around the dimmer or the dimmer leaks current through your body, and the dimmer uses that change in its environment to detect the button press. Regardless, if this is an a high-humidity area, or if its near an air-condition, or possibly heater, fan, something like that - its possible that something is "fooling" it.
But again, these are all guesses. I would call their tech support center for sure.
Posted on Oct 26, 2010
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Posted on Jan 02, 2017
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