Question about American Standard Toilet Tank 4021.016.020

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Water is leaking into the bowl from the tank - American Standard Toilet Tank 4021.016.020

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You may need to adjust the thing on the inside of the tank that balances the stopper. My father had to do it once, and it was a wuick fix.

Posted on Oct 24, 2010

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Could be a few issue. First check at the back where the tank sits on the bowl, reach underneath or look with a flashlight if you can to see between the tank and the bow, pay attention to the bolts in particular, if you see any water dripping down the bolts or between the tank and the bowl, the tank to bowl gasket ir bowl gasket bolts are leaking, and need to be replaced. Also look inside the bowl when its flushing, no water should be splashing up over the edge of the tank. Also inspect underneath the fill valve that gasket could also be leaking, or the supply line could be leaking.

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1 Answer

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I've had this happen before. Mine was a bad seal between the tank and the bowl. I had to replace that stopper and the gasket underneath it between the tank and the bowl. It's not very complicated or dangerous, but you will have to remove the tank to do it. Have plenty of towels ready and plan for a place to sit the tank in (maybe your bathtub) while you are working.

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I have a new American Standard Cadet 3 that was just installed. After flushing, the water fills into the bowl. However, after several minutes, the water in the bowl slowly drains away and is nearly gone....


Sorry for problem with new toilet.
You say water is leaking out of the bowl?

Toilets have 2 parts:
1) Tank: where water is stored for the flush and is sealed with a flapper.
2) Bowl: where water flushes down.

a) If tank is leaking water, then flapper is suspect. Replace flapper and see if that works.
Lift up flapper and run finger around rim to see if there is a rough spot that would indicate flush valve is defective, and needs replacement.
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b) If bowl is leaking, that is very unusual and would indicate a crack in the porcelain.

If installer sold you the toilet, it is his responsibility to make good on product.
All products are guarantee against workmanship flaws.

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1 Answer

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You have a large rubber washer between the tank and the bowl that may need to be replaced. It is around 3 or 4 inches in dia.You have to take the tank off the bowl to replace it. You can get it at any hardware.
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