Question about Motorola Mobility RAZR V3

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Razar v3xx cant send pic messages and when they r sent to me they wont open on my phone i have to veiw off the internet instead of them going strait to my phone how can i fix it

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When you receive the message with id and password, it usually means that either your phone is not multimedia messaging compatible or your account is not provisioned with the actual multimedia messaging feature itself.
If unable to send or receive a picture message (MMS), troubleshoot accordingly:

  1. Attempt to connect to MEdia Net on the device. Connectivity to MEdia Net confirms the device has enough signal strength and GPRS availability to send and receive MMS.
  2. Verify MMS is being sent to an AT&T subscriber. If MMS message is being sent to someone other then an AT&T wireless services subscriber, verify that the carrier is supported.
  3. Picture messaging settings are pre-configured on all devices purchased from AT&T. If the settings have been altered or if the device was not purchased from AT&T, validate picture message settings are properly configured.
  4. Attempt to send an MMS again.
  5. If further assistance is required, please contact Customer Care.

If problems occur, please perform the following troubleshooting steps:
  1. Verify device has signal strength.
  2. Check for a GPRS attach on the device.
  3. Verify the browser settings are correct.
  4. Clear the browser cache.
  5. Power cycle the device (turn off and back on).
  6. Attempt to access MEdia Net again.
  7. If unable to access a particular MEdia Net site, check to see if the site is supported by AT&T.
  8. If problem persists, please contact AT&T Customer Service for wireless customers.

Posted on Jun 09, 2008

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