Question about Panasonic Workio DP-2330 Printer

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My Panasonic Workio DP-2330 was stored in a clean environment for 6 to 8 months(it was working great prior to storage). We move it to a new office, it turns on, but the touch screen is frozen, it does not work. We can not input any info into the machine.

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The most likely thing that has happened to the unit is that some oxidation has occurred on some of the contacts (most likely ribbon connectors). Make sure you shake the toner cartridge in the machine, and if that gets the machine to respond, diagnose the machine, if further needed. In the following .pdf document, there is a function of the printer called "Check and Call", which is part of Panasonic's support, to aid in diagnosing the printer. I would suggest if, after assuring the toner cartridge is good, contacting support and check if there's anyway to remotely troubleshoot the unit. Here's the .pdf:
http://panasonic.net/pcc/mfp/dp-3030_2330/pdf/2330EUstd.pdf
If you're warranty is still in effect, have it serviced (at least remotely). If the machine is out of warranty, you might try getting to the touch screen's connector (either ribbon or multi-plug), and reconnect it, to ensure it's making good contact.
I have a philosophy that bad connectors in hard-to-get-at places can be made to work with a precision physical "jolt". I don't recommend it to anyone except lazy people like me, who want to save hours of learning to take something apart and reconnecting the various wiring. Just a thought, but don't jostle it enough to cause damage.
Of course, a connector could have come loose in the move, and it might be necessary to dissassemble it to reseat the connector.
Good luck, and hope this helps.

Posted on Oct 24, 2010

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