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There is a mechanical flap (trap door) that should open to allow ice that is being pushed by the auger in the bottom of the bin to fall out. Possibly the solenoid that opens the door does not work, or you just have an obstruction (piece of ice) preventing the door from opening far enough to allow the ice to pass through. Here is some helpful information and instructions.
Look up through the ice despencer on the front door of the freezer. Is the flapper door open? If so it needs to be fixed. If its not then try leaving the freezer door open for 3+ hours to defrost the frozen line in the door. If that doesnt work, the water valve must be changed.(located behind fridge, take off back cord board panel at bottom, the valve is blue)... GOODLUCK!