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My hp laptop restarted itself when i installed itunes 7.6, and now it won't boot up. it stays at the hp intel start screen, and will not start, even when i turn off the laptop. it is also unresponsive to the esc key, which is supposed to "change bootup order" and the f10 key, which is supposed to go to the setup menu.

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Try doing F8 and see if you can get into safe mode. Then once in safe mode remove the itunes 7.6 and also, double check and make sure you have enough free space on your HD. You can do this by going to "MyComputer" then right clicking on your C drive and clicking properties. If you have less than say 7% of free space, then you need to look at getting an exturnal drive and taking your music off your main drive and putting it on there so as to free up space.

Posted on Jun 08, 2008

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