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If your garmin nuvi's voice prompt does not work anymore, then you have to connect it to a system, back up all your files, then you reset or format it, once you have done that, then you restore your maps back on it, then you connect it back to where you took it out from, then you reset the voice prompt. After doing this Your voice prompt should be in good order.
ope this information came in handy.
Go to settings, you will see blank box for language settings (where you tell it to use TTS or normal or other spoken language etc.) select language of your choice again. You will be all set. Nuvi tends to loose its voice settings sometimes.
I have the same problem with my Nuvi 350. It's only about 2 months old and the sound went. I turned it on the other day to use it and the sound did not sound right, it sounded like the speaker was blown. I turned it off and turned it back on and that was it, the sound was gone. I did everything possible and can't get the sound to come back. I called Garmin and now I have to send it in for repair. I looked around the web and noticed that Garmins have big issues with the sound going on the units. I hope they fix that issue.
I had this problem with the 760. Solved by going to settings>language and discovering I had no choice for "voice". I pressed that selection and picked american english and my problem was solved. Garmin support said sometimes the program gets corrupted and that choice needs to be made again.
Have you downloaded the latest firmware for the unit? If not, download the Web Updater from Garmin and download the latest version. This may help. Also, make sure the antenna is fully extended while using the unit.