Question about Saeco VIA Venezia

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My machine is brand new and the coffee filter is stuck and not coming out whichever way you twist it.... Please help!!

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Is this a Saeco Venezia? It sounds like this unit may have physical problems if so, I have a good amount of experience with these models and have never seen it give you a hard time removing the coffee filter.... If it's brand new I would suggest you return it and get a replacement, something sounds wrong with this unit for sure.

If it's not possible to return it please give me a bit more detail on exactly what is going on, did you just use the machine one time and since then it has been "stuck" in there?!

Thanks, let me know,
Tim

Posted on Oct 24, 2010

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