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Tobisha Laptop, black screen with arrow upon start-up

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Hi Morticia,

I think that the explorer.exe is not loading on. this can be caused due to various reasons.

Follow the below steps to straighten this issue :

* On the black screen with arrow, press ctrl-alt-del keys.
* This should bring up the WINDOWS TASK MANAGER.
*Click on NEW TASK which is on the bottom right corner on the TASK MANAGER.
*This should bring up CREATE NEW TASK window, Type in "explorer.exe" and press ok....

This should bring back your desktop screen.


Please vote for me if you think this solution helped you fix your issue.
Enjoy and cheers !!!!

Posted on Oct 24, 2010

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Posted on Jan 02, 2017

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