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I actually got tired of messing with this thing and tossed it. I've since found a photo viewer by Nextar with a built in CD rom and it automatically comes up when plugged in to the USB port. Works like a charm!
There is nothing to install. When you first attach the device to the USB cable, then select USB UPDATE (on the keychain), it will launch a MS window. Select "Run the program using the program provided on the device".
This will take you to the Update Program, and from there follow the manual.
should be able to use a memory stick or card. upload from computer onto stick/card, insert into frame & will upload pix. some frames have a USB cord that connects directly to the computer as well, if so, you can plug it into the computer (& the frame), and upload the pix you want on the frame from there (sometimes there's a program on your computer that will assist you, sometimes you just do it manually).
If this doesn't help you, please see: http://www.cobyusa.com/?p=doc
This is the Coby website. You input the product & it will pull up all available documentation for it. Sometimes the manuals are available online.
If I've been helpful, please let me know w/ a scoring.
Our vu-me golf photo ball came with a small CD that has the photoviewer software on it. It keeps slipping out of my CD-ROM drive because of its size. We also have Windows 7 and the software isn't compatible. We're unable to find a downloadable compatible version of the photoviewer software.
I also had the same problem where the keychain would not turn on even though I charged it and the light was green. I finally removed all of the pictures from it and tried charging it on my cellphone charger. This did not work either. Out of frustration, I shook the stupid keychain and the red light came on. I put it down carefully and waited several hours until the light became green. Now the keychain does turn on. I have not yet put the pictures back on, but it does turn on and off. If I have more trouble after I put the pictures back on, I'll let you know.