Question about Microsoft Xbox 360 Console

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Error e74 when turn it on it comes up with contact customer services .in bottom of screen there is a code i think E74 ,

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  • JOHNBOY13 Jun 07, 2008

    there is no hard drive in console could this be part of problem

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  • 22 Answers

There is high chance it's a scaler chip problem (the "ANA" or "HANA" chip near the AV cable connection) it can also be caused by a faulty AV cable so check that first. In some cases it is a problem with the GPU and may be repairable by doing the x-clamp replacement.

If your console is still under warranty, have it repaired or replaced. If not, try this. I mean, it can't hurt, can it?

Posted on Jun 09, 2008

  • Paul Alexander
    Paul Alexander Jun 09, 2008

    Sorry, forgot the video. ^-^;

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On the circle 1 part red says systemm error e74


You are experiencing a hardware failure, better know as the red ring of death. Microsoft recomends the following

Step 1: Confirm the E74 error loadTOCNode(2, 'moreinformation'); To verify that your console is displaying the E74 error message, follow these steps:
  1. Turn off the console.
  2. Turn on the console.
  3. Verify that your console displays the E74 error message.
Step 2: Submit a console repair request loadTOCNode(2, 'moreinformation'); If you are experiencing this problem, your Xbox 360 console must be repaired at our service center.

Start the repair process online. (http://service.xbox.com/)

For more information about how to contact Xbox Support directly, please visit the following website: www.xbox.com/support/contact (http://www.xbox.com/support/contact) Microsoft covers repairs for the E74 error for a period of three (3) years from the original purchase date of the console. If you are outside the initial three-year warranty period, you can still receive console repair service from Microsoft for a fee for the E74 error. For more information about the E74 warranty extension, see the following article: 969905 (http://support.microsoft.com/kb/969905/ ) About the E74 warranty extension for Xbox 360 consoles

Jul 30, 2011 | Microsoft Xbox 360 Console

1 Answer

When i turn the xbox on it says system error. contact xbox customer service. E74


The E74 error indicates there is a hardware malfunction inside the console. If the console is under warrenty you may want to send it in, but they will send you a replacement refurbished console. If you want to try to fix it your self the RROD fix usually fixes the E74 since the RROD usually follows the E74. Check out this video. I hope this helps,
Thanks and please vote

Oct 22, 2010 | Microsoft Xbox 360 Console

1 Answer

E 74


E74 error appears when you use your Xbox 360 console Article ID : 941377 Last Review : March 10, 2010 Revision : 14.0 On This Page SYMPTOMS Your console displays the following error message in multiple languages on your television screen or monitor: E74. System Error. Contact Xbox Customer Support.If you see a different error message or a code other than E74, your console may be experiencing a different problem. If this is the case, please search the Microsoft Knowledge Base for the error message or for the symptom.

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CAUSE This problem occurs when the Xbox 360 console experiences a hardware failure.

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MORE INFORMATION Step 1: Confirm the E74 errorTo verify that your console is displaying the E74 error message, follow these steps: 1. Turn off the console. 2. Turn on the console. 3. Verify that your console displays the E74 error message.

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Step 2: Submit a console repair requestIf you are experiencing this problem, you can submit a console-repair request online by using the links in the "Additional support" section.

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Additional supportIf your console continues to display the E74 error message, it requires a repair. There are no additional troubleshooting steps. To start the online repair process, click one of the following links: In the United States

http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx?redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair)

Outside the United States http://www.xbox.com/support/ (http://www.xbox.com/support/) Note Online console repair service is currently not available in all countries and regions.For more information about how to contact Xbox support directly, please visit the following Web site: http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) Microsoft covers repairs for the E74 error for a period of three (3) years from the original purchase date of the console. If you are outside the initial three-year warranty period, you can still receive console repair service from Microsoft for a fee for the E74 error. For more information about this repair process, click the following article number to view the article in the Microsoft Knowledge Base: 969905 (http://support.microsoft.com/kb/969905/ ) About the E74 warranty extension for Xbox 360 consoles

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References/Links If one light around the power button on your Xbox 360 console flashes red, there are additional steps that you can try. For more information, click the following article number to view the article in the Microsoft Knowledge Base: 907536 (http://support.microsoft.com/kb/907536/ ) One light flashes red on your Xbox 360 console

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Oct 15, 2010 | Microsoft Xbox 360 Console

1 Answer

Erroe message on screen "system error contact xbox support


Is there an error code on the bottom of the screen?

E73?
E74?
E68?
E69?

Or another code?

May 28, 2010 | Microsoft Xbox Console

1 Answer

My xbox is saying error e74


CAUSE This problem occurs when the Xbox 360 console experiences a general hardware failure.uparrow.gifBack to the top
MORE INFORMATION If you are experiencing this problem, you can submit a console-repair request online by using the links in the "Additional support" section. To confirm your console is displaying the E74 error message, follow these steps: 1. Turn off the console. 2. Turn on the console. 3. Verify that your console displays the E74 error message.uparrow.gifBack to the top
Additional supportIf your console continues to display the E74 error message, it requires a repair. For more information about how to start the online repair process, please visit the appropriate Web site: United States Customers

http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair

Outside the United States http://www.xbox.com/support/ Note Online console repair service is currently not available in all countries and regions.For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: http://www.xbox.com/support/contact

Feb 10, 2010 | Microsoft Xbox Console

3 Answers

E 74 error message, right lower quadrant red ring


Hello,


E74. System Error. Contact Xbox Customer Support.

If you are experiencing this problem, you can submit a console-repair request online by using the links in the "Additional support" section. To confirm your console is displaying the E74 error message, follow these steps:
  1. Turn off the console.
  2. Turn on the console.
  3. Verify that your console displays the E74 error message.
Additional support loadTOCNode(2, 'moreinformation'); If your console continues to display the E74 error message, it requires a repair. For more information about how to start the online repair process, please visit the appropriate Web site: United States Customers

http://support.xbox.com/support/en/us/nxe/registerdevice.aspx?step=repair (http://support.xbox.com/support/en/us/nxe/LiveIDSignIn.aspx? redirectUrl=http://support.xbox.com/support/en/us/nxe/registerdevice.aspx? step=repair)

Outside the United States http://www.xbox.com/support/ (http://www.xbox.com/support/) Note Online console repair service is currently not available in all countries and regions.
For more information about how to contact Xbox Customer Support directly, please visit the following Microsoft Web site: http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

Hope it helped.

Nov 22, 2009 | Microsoft Xbox 360 Console

1 Answer

My xbox 360 when i turn it on the power button goes red


You've got the Red Ring of Death (RRoD error message).

Connect your 360 to a TV or whatever you normally display it on. Try turning it on, and it should come up with a black screen. On the screen there should be an error message. Look at the code on the bottom. This code is extremely important, so write it down. The code will be an 'E' something, followed by two numbers.

Call Microsoft about it, and they can arrange to collect your Xbox 360 for you and send it off for repair. If the console is within a one year warranty, all repairs are free.

If the error is an E74, and you are out of warranty, don't panic! Microsoft have a 3 year warranty included for free, provided you have the E74 error.

The US Microsoft number is 1-800-MY-XBOX, I think.

Sep 07, 2009 | Microsoft Xbox 360 Console

1 Answer

Got on red light,E74


An E74 error is when the lower-right quadrant of the ring piece indicator flashes red and displays an error message in multiple languages: "E74 System Error. Contact Xbox Customer Support". The error is caused when there's a video problem with the Xbox's hardware scaler chip being damaged. As of April 14, 2009, the E74 error is now covered by the three-year extended warranty.

Aug 09, 2009 | Microsoft Xbox 360 Console

1 Answer

E74 one blinking relight


Ok. You have a serious problem that you CAN NOT fix, but DO NOT FEAR! Microsoft has come out and said that if you have red lights that flash, more commonly known as "Red Rings of Death", they will send you another system. So all you need to do, is contact Microsoft and tell them your problem. The e74 error should say in screen "Hardware malfuction" because I had the same thing before. So don't worry about it and just talk to Microsoft. Good luck!

P.S. If you bought it from somewhere popular like Walmart somewhat recently, they will also take it back for you because that is what I did. Mine got the e74 error within the first month and I just sent it back to Walmart and got a 100% refund!

Nov 09, 2008 | Microsoft Xbox 360 Console

1 Answer

Xbox 360


What is the error code at the bottom of the screen & check for flashing red lights on the power button if 3 illuminate it the infamous RROD(Red Ring of Death-google it) which you will get a free repair for if its the bottom right quadrant flashing red then its most probably E74 or E61. E61 is a hard drive related problem so try playing without it, & E74 is the AV cable snapped inside or the GPU/CPU inside the xbox 360 has weak solders on it, I suggest MS support ASAP.

Jul 22, 2008 | Microsoft Xbox 360 Console

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