Question about Philips PTV100

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Digits dropped while changing channel

My PTV100 has worked great for over ten years. Just recently it has started dropping digits when it attempts to change channel, either by remote or by prescheduled program. If I change the channel by remote, you can actually see the Tivo banner attempt to enter the correct digits, but when the DTV banner comes up, it shows only two of the three digits. Same thing with a prescheduled recording. When I watch a prerecorded show, at the beginning you can see where a digit is dropped. I have replaced the infrared emitters, and that didn't help. When I change the channel with the DTV remote, it works fine. This leads me to believe that the component inside the TIVO unit is causing the problem. Any ideas on how to solve this? I have lifetime service, so I'd really like to get this repaired!

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Hello,
Make sure that you have the correct DTV box selected on the Tivo unit in the Guided Setup.
Make sure that the IR cables are directly in front of the IR eye on the Tivo.

Posted on Jul 05, 2010

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