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Downloaded tom tom home on to my computer keeps asking me to connect sat nav to port already connected doesnt recognise it whats the problem

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Uninstall and re-install

Posted on Jun 07, 2008

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Factory reset gps


UNFREEZE Tom tom sat nav USING WINDOWS OR MAC PC

This will unfreeze your tom tom after exhausting every avenue this works!

You will need Internet access.

Ensure you have the correct tom tom desktop softwear installed on your computer for your tom tom device.

If not then download from tomtom

Removed sim card from tom tom located under sticker lower end of tom tom.

Carried out on a windows laptop with windows 7

(Note this should also work on mac although I did not get to try it and it is stated you will need rosetta on intel macs)

Ensure you download the flash tool for tomtom (clear_flash.dmg) for your operating system windows or for the mac VERY IMPORTANT YOU HAVE THE TOOL DOWNLOADED FIRST.
1.For windows: www.tomtom.com/updates/clear_flash/clear_flash.exe


connect tom tom to computer

find the tom tom on your computer and select all the files

you can firstly copy these to another location or separate drive before deleting all files.

Now delete ALL the tom tom files

Format your tom tom to FAT32 if using windows (im not sure of the mac settings yet)

Keep your tom tom connected to your computer

Run the flash tool and Flash the tom tom memory with the tool.

Restart your tom tom
It will update (but this time it should work!)
Select done after update
Tomtom reboots (restarts)
It may ask you to install a new update but there may not be any update to install just
Select yes to update.
Eject tom tom from your pc by selectinglower right corner symbol.
Now unplug device if ejected correctly
Congratulations your device should now work again.
Note I did not replace my sim card as it is not required to work the gps.
Hope this helped someone.
My device does not keep its settings What should do

Aug 14, 2014 | Tomtom TOM TOM ONE WE V3 GPS Receiver

1 Answer

Can't find the disc to update my sat nav is there any other way i can update it


you can go to tom tom home and there you can get free updates,you'll need to connect tom tom to the computer,hope this helps.

Sep 20, 2009 | Tomtom ONE GPS Receiver

1 Answer

Tomtom one sat nav 18 months old is now taking upto 5 minutes to get a gps signal. When desination is entered the calculation is done tap done and continue then it says gps signal was lost and takes...


try downloading tom tom home to your computer and use your dock or cable to connect it to your computer, switch on your tomtom and allow it to connect to your computer and updates should automatically happen, this should fix it, good luck

Aug 26, 2009 | Tomtom One XL GPS Receiver

2 Answers

I have connected to my computer but nothing happens.


I presume that you are using the docking unit, so plug it into a usb with the tomtom turned off, then when you turn it on it should boot up the tomtom home prog.
If that doesn't work, remove any existing tomtom home prog from your PC and try again.
Download tomtom home from your CD or from the website.
If you have aquired the unit second hand it may be blocked due to security reasons.
The only way to sort it then is to mail TomTom and give them your serial number and an explanation !


Apr 23, 2009 | Tomtom GO GPS Receiver

4 Answers

Wont connect from lg pc suite


Happened to me a few times. Try restarting your computer but leaving it plugged in so your computer already recognises what it is.

If you plug it in your computer takes 10 minutes or so figuring out what it is and whether you need to download anything additional for it to work. If you restart your computer by the time you click LG PC Suite it will have already recognised what it is and will work. If your computer has wireless settings you could try connection through bluetooth!

Mar 20, 2009 | LG KP500 Cookie black on T-Mobile U-Fix...

1 Answer

Have tomtom sat navs got built in memory if so how do you get back in to read them


Connect your Tom Tom using the supplied USB lead. The lead is a USB 'A' lead to USB Mini 'B' lead.

Once you have connected the Tom Tom the unit will ask if you wish to connect to the computer and you press Yes. The unit then appears as another drive if you double click on My Computer.

BE VERY CAREFUL not to delete or alter any files on the Tom Tom unit unless you know exactly what you are doing otherwise it could result in the Tom Tom unit not working any more.
Peter

Mar 07, 2009 | Tomtom ONE 3rd Edition GPS

1 Answer

Tom tom home does not see my tom tom go 520


Hi canal_boat_m

Try this solution:

STEP 1 Un-install Tom Tom Home from your PC

STEP 2 Click on the link below:

http://tomtom.com/lib/img/cs/S4S/files/RemoveRegEntries_TTGOv1.exe
This will download a little removal program for the Tom Tom Home program.
A Black window will appear briefly then close.
• Make sure that you have got Administrator rights on the PC. Otherwise you may not be allowed to connect new hardware (especially the case when using office computers)
• Reboot your PC

STEP 3 Visit Tom Tom website and download the current new version of Tom Tom Home and install it to your PC
STEP 4 Connect the TomTom

• Make sure the device is fully charged before connecting it to the computer. Ideally a mininum of 4 hours charge.
• Reset the device using a paper clip (see http://www.tomtom.com/6965). When resetting, keep the reset button pushed in for at least 20 seconds, but DO NOT turn the device back on just yet.
• Ensure that your TomTom has power connected to it. There should be a green light on the TomTom unit. If your device came with a Home Charger, please make sure that is plugged in to the TomTom also.
Your Tom Tom should ask you to 'Connect to Computer' if it does tap YES.

SOLUTION:
Your unit should now be recognized by your PC.

IF IT DOESN'T then follow the instructions below:

1. Connect your unit to your PC;
2. Copy two folders to your PC (namely 'Raster' and the one which holds all your maps - probably called 'United Kingdom and Eire';
3. Using Windows Utility, right click on the Tom Tom drive unit and select Fomat;
4. Switch off the unit and soft-reset it with a paper clip (but hold it in for at least 20 mins) and then re-connect it and power it up;
5. Tom Tom Home should now detect the unit and your unit should ask you to 'Connect to Computer' so tap YES;
6. Tom Tom Home will now say your device needs updating - and if you apply all the changes it will restore it to Factory Finished!
7. Then all's needed is to replace the two folders you backed up and any other items like mp3's and sounds, pics, etc.

Feb 27, 2009 | Tomtom GO 520 GPS Receiver

1 Answer

TomTom Home does not recognise device


Have you created a TomTom account? For each device you own it needs its own e mail address which it links to and you need to be logged in when you plug in your Tomtom.

Oct 22, 2007 | Tomtom ONE GPS Receiver

1 Answer

TomTom ONE


uninstall tomtom home from your computer & restart, then reinstall it from scratch.

This should fix it.

http://www.tomtom.com/support/support.php?ID=2

Jun 20, 2007 | Tomtom One Europe v2 GPS Receiver

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