Question about Brother MFC255CW All-in-One InkJet Printer

2 Answers

I USED THE CLEAN PRINTHEAD FEATURE UNDER MENU 4 TIMES AND THE BLACK INK STILL IS NOT PRINTING CORRECTLY. I print a test page and the cleaning process does nothing. there is still a problem.

Posted by on

  • kgraves1114 Oct 24, 2010

    ok maybe i didnt expalin it clearly, my drivers are fine. my printer was working fine. My black ink started to fade out during printing. I have plenty of black ink. I print a test page and all colors except for black print fine. The balck started out with a varied pattern of dots, after cleaning multiple times there were a few more dots but not all the pattern was there. I was wondering if i should use a q tip or something to wipe the printhead nozzle. or some how clean it a different way?

×

Ad

2 Answers

  • Level 1:

    An expert who has achieved level 1.

    New Friend:

    An expert that has 1 follower.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 2 Answers

Power Purge Print Head by quickly pressing Menu, Start, Menu. Then the #7 and then #6, then press the Black Start button

Posted on Dec 06, 2010

Ad
  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Brother Master
  • 7,733 Answers
Ad

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Print command appears to being received, but printing is not occurring


Perform Tap 41 PRINTHEAD Health Diagnostics Test, along with supporting service level/diagnostic tests (service menu access procedures do vary by HP printer model, refer to HP printer diagnostics document, pages 45-47, to view normal display messages, http://inkjet411.com/?page_id=1813 )
Tap 41 PRINTHEAD Health Diagnostics (NOTE: applies to touchscreen printer models only):
1.Press 'Return' button (lower left side) four (4) times until 'Support' menu is displayed.
2.At 'Support' Menu, using the arrow key, navigate to the 'Service Menu', press Ok.
3.Use arrow keys to advance to the 'Special Reports' Menu. Select OK.
4.Use arrow keys to advance to the 'print mech button tap' menu. Select Ok.
5.'code = 0' will be displayed. Use arrows keys to change value to '41' (i.e. press and hold right arrow key).
6.When 'Code = 41', select 'OK'. The diagnostic test pattern will print.
7.Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced. Re-seat PRINTHEAD and/or clean rear electrical contacts and repeat 'Tap 41' test to verify connectivity is not the issue.

Nozzle test (use to determine if all ink cartridge nozzles/printhead is firing all colors properly)
Press return arrow 4 times
2.Press support menu
3.Press right arrow 5 times to print diagnostic menu and press ok
4.At nozzle test press ok
Self test/printer status (use to print internal printer settings)
Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 7 times to reports menu and press ok
4.At self test report press ok
Extended self test (use to evaluate color performance and obtain total page count)
Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 7 times to reports menu and press ok
4.Press right hand arrow 1 time to extended self-test and press ok
Print Quality Diagnostic Page (use to determine if printing alignment is correct)
Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 7 times to reports menu and press ok
4.Press right hand arrow 2 times to Print Quality diagnostic report and press ok
Print head recovery (runs 'intensive' printhead service cleaning routines, i.e. for a clogged printhead)
1.Press home key twice
2.Then return key
3.Then home key twice
4.Then return key
5.Then home key twice...............this will gain access to the Engineering Menu
6.Press the 'service menu'
7.Press right arrow 4 times to 'service test' and press ok
8.Press right arrow:
a.16 times to 'print head rec level 1' (basic recovery)
b.17 times to 'print head rec level 2' (medium recovery)
c.18 times to 'print head rec level 3' (thorough recovery)....suggested for severe streaking
9.Press 'ok' to activate either of the 3 selections above.
Semi full reset (can be used to help address intermittent or incorrect printer behavior issues)
1.Press return arrow 4 times
2.Press support menu
3.Press right hand arrow 2 times to Resets menu and press ok
4.Press right hand arrow 2 times to semi full reset and press ok (Note: this will return printer to factory default condition; regional setup will be required following this action)

* Failure of the PRINTHEAD has nothing to do with refilled ink cartridges; the PRINTHEAD assembly is a separate electronic unit in which the cartridges plug into and feed ink into. Refer to NOTE below.


4) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on HP's support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMBLY:
http://www8.hp.com/h22157/video-gallery/us/en/customer-care/printers-and-all-in-ones/replace-ink-and-toner/2286857593001/replacing-the-printhead---hp-officejet-pro-8600-e-all-in-one-printer/video/

Apr 07, 2015 | HP LaserJet Office Equipment & Supplies

1 Answer

How do you remove the printer head to clean it?


Regarding your recent inquiry about your MX892 poor print quality/lack of printing performance (or similar), it sounds like your PRINTHEAD is either clogged (from dried ink) or has reached END-OF-LIFE, to help determine which please perform the following steps (if you have already performed a step, please continue to the next step in the order shown):



Canon Cartridge Troubleshooting: http://inkjet411.com/?page_id=1537





1.Go into the printer\'s maintenance/tools menu and print a print quality test (i.e. heading cleaning, nozzle test or similar) to help identify which color (of number of colors) is impacted.



NOTE: To help determine which color has run out, use the following suggestions in sequence until you are able to identify the empty color:



1) Generate a Print Quality Test Page from your printer control panel; a faded color band indicates empty. 2) To distinguish between a black and photo black cartridge, print a text document and/or a photo. Faded black in a text document indicates the black cartridge is empty; faded black in a photo indicates the photo black cartridge is empty. 3) To distinguish between cyan, yellow, and magenta click here: http://inkjet411.com/?page_id=146 A faded or missing color band indicates empty.



2.At the printer\'s control panel under the \'Maintenance\' or \'Tools\' menu, activate a \'CLEANING\' or \'HEAD CLEANING\' to prime the ink system. Then Run the Inkjet411 \'Ink Recovery Test Print\' from our Test Prints page to verify all colors are firing properly (all printers also provide some form of a Self Test page): http://inkjet411.com/?page_id=146



3.Check your user\'s manual to see if there are any procedures on cleaning the service station/capping station assembly (this is where the carriage/cartridges \'park\' when not in use). A dirty service station can cause all kinds of improper color output problems (assuming the printhead is working correctly of course). NOTE: May not be applicable for your model depending on the printer design.



4.If this does not remedy the problem, then one or more of the ink ports may be dry within the PRINTHEAD assembly (the ink cartridges physically connect to this electronic assembly). We suggest you either remove the printhead and perform a hot water flush for 2 minutes (in a sink) or using an eye-dropper, or similar, drip 5-10 milliliters (i.e. 1-2 teaspoons) of distilled water into the respective color ink port to help saturate the foam. http://inkjet411.com/?page_id=2804



7.Reinstall ink cartridges and retest.



      Inkjet411 Suggested PRINTHEAD Cleaning Procedures:

      Canon Printhead Warm-Water Flush Procedure: http://inkjet411.com/?page_id=2804



      3rd party PRINTHEAD CLEANING solutions (for additional reference only):

      http://www.youtube.com/watch?v=FL8QaFVwsEs(Canon)

      http://www.youtube.com/watch?v=ZheZf-vdho8 (Canon Printhead removal / water flush)



      8.If the problem persists, then you may have a damaged PRINTHEAD (worst case scenario), unrelated to the refilled cartridges. The printhead is a separate electronic assembly (which the cartridges are installed into) and is responsible for firing the ink drops onto the paper. Over time and based on usage this assembly will eventually fail (typically lasts ~4,000 to 5000 printed pages on avg). Refer to video on how the PRINTHEAD functions: http://inkjet411.com/?page_id=2054


        ----

        PRINHEAD TECHNICAL NOTES:



        IIT (individual ink tank-based) printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 4, 5 or 6 ink cartridges and then firing the ink droplets onto the paper) - these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for approximately 10,000 printed pages over life, but the consumer average is typically closer ~4,000-5,000 thruput pages). The printhead is replaceable and can be ordered directly from the manufacturer or www.Amazon.com . For information on how the PRINTHEAD functions, please watch the following video: http://inkjet411.com/?page_id=2054



        Typically the printhead should not reach it\'s end-of-life until after a minimum of 8 or more complete sets of cartridge changes. While some printheads may last 10,000+ pages others may only last 2000 pages, actual results will vary. The printhead will eventually fail in time due to an internal micro-electronics failure, due to the following leading factors: general customer print usage and printer care, printer duty cycle (i.e. # pages printed per month), printing frequency (i.e. time between each print job), print mode (i.e. draft vs. normal) and content printed (i.e. photos vs plain pages) and color mode (black and white only vs. color/greyscale printing).



        Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e. duration in printer and/or exposure to low relative humidity) can also quickly lead to premature printhead failures due to physical \'head strikes\' of the paper edges making repeated contact with the printhead nozzle plate surfaces.



        ---

        For any additional questions please contact us directly: [email protected]



        NOTE: If you need to purchase a new ink cartridge(s), we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA and have a high reliability rating.



        -Thank you









Aug 15, 2014 | Cannon Office Equipment & Supplies

1 Answer

Canon printer mx882 not printing in black


Regarding your recent inquiry about the poor black print quality (Canon PG-225 PGBK ink cartridge) & lack of overall printing performance with your Canon MX882 printer, it sounds like your PRINTHEAD is either clogged (from dried ink) or has reached END-OF-LIFE, to help determine which please perform the following steps (if you have already performed a step, please continue to the next step in the order shown):

Canon Cartridge Troubleshooting: http://inkjet411.com/?page_id=1537


1.Go into the printer's maintenance/tools menu and print a print quality test (i.e. heading cleaning, nozzle test or similar) to help identify which color (of number of colors) is impacted.

NOTE: To help determine which color has run out, use the following suggestions in sequence until you are able to identify the empty color: 1) Generate a Print Quality Test Page from your printer control panel; a faded color band indicates empty. 2) To distinguish between a black and photo black cartridge, print a text document and/or a photo. Faded black in a text document indicates the black cartridge is empty; faded black in a photo indicates the photo black cartridge is empty. 3) To distinguish between cyan, yellow, and magenta click here: http://inkjet411.com/?page_id=146 A faded or missing color band indicates empty.

2.At the printer's control panel under the 'Maintenance' or 'Tools' menu, activate a 'CLEANING' or 'HEAD CLEANING' to prime the ink system. Then Run the Inkjet411 'Ink Recovery Test Print' from our Test Prints page to verify all colors are firing properly (all printers also provide some form of a Self Test page): http://inkjet411.com/?page_id=146

    3.Check your user's manual to see if there are any procedures on cleaning the service station/capping station assembly (this is where the carriage/cartridges 'park' when not in use). A dirty service station can cause all kinds of improper color output problems (assuming the printhead is working correctly of course). NOTE: May not be applicable for your model depending on the printer design.

    4.The Ink Absorber, if applicable depending on print model, may also be full which could also cause printing related issues (typically an error code will be displayed when the ink absorber is full)...here is a customer/yahoo response on this particular issue: http://answers.yahoo.com/question/index?qid=20130523085451AAE1TqW
    5.Refer to our print quality support page to ensure other variables are not causing the issue such as printer driver settings or operating system device conflict, etc: http://inkjet411.com/?page_id=1432

      6.If this does not remedy the problem, then one or more of the ink ports may be dry within the PRINTHEAD assembly (the ink cartridges physically connect to this electronic assembly). We suggest you either remove the printhead and perform a hot water flush for 2 minutes (in a sink) or using an eye-dropper, or similar, drip 5-10 milliliters (i.e. 1-2 teaspoons) of distilled water into the respective color ink port to help saturate the foam. http://inkjet411.com/?page_id=2804

      7.Reinstall ink cartridges and retest.
      Inkjet411 Suggested PRINTHEAD Cleaning Procedures:
      Canon Printhead Warm-Water Flush Procedure: http://inkjet411.com/?page_id=2804


      3rd party PRINTHEAD CLEANING solutions (for additional reference only):
      http://www.youtube.com/watch?v=FL8QaFVwsEs(Canon)
      http://www.youtube.com/watch?v=ZheZf-vdho8 (Canon


        8.If the problem persists, then you may have a damaged PRINTHEAD (worst case scenario), unrelated to the refilled cartridges. The printhead is a separate electronic assembly (which the cartridges are installed into) and is responsible for firing the ink drops onto the paper. Over time and based on usage this assembly will eventually fail (typically lasts ~4,000 to 5000 printed pages on avg). Refer to video on how the PRINTHEAD functions: http://inkjet411.com/?page_id=2054
        ----
        PRINHEAD TECHNICAL NOTES:

        IIT (individual ink tank-based) printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 4, 5 or 6 ink cartridges and then firing the ink droplets onto the paper) - these will eventually fail depending on print usage type and printer duty cycle (i.e. rated for approximately 10,000 printed pages over life, but the consumer average is typically closer ~4,000-5,000 thruput pages). The printhead is replaceable and can be ordered directly from the manufacturer or www.Amazon.com . For information on how the PRINTHEAD functions, please watch the following video: http://inkjet411.com/?page_id=2054

        Typically the printhead should not reach it's end-of-life until after a minimum of 8 or more complete sets of cartridge changes. While some printheads may last 10,000+ pages others may only last 2000 pages, actual results will vary. The printhead will eventually fail in time due to an internal micro-electronics failure, due to the following leading factors: general customer print usage and printer care, printer duty cycle (i.e. # pages printed per month), printing frequency (i.e. time between each print job), print mode (i.e. draft vs. normal) and content printed (i.e. photos vs plain pages) and color mode (black and white only vs. color/greyscale printing).

        Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e. duration in printer and/or exposure to low relative humidity) can also quickly lead to premature printhead failures due to physical 'head strikes' of the paper edges making repeated contact with the printhead nozzle plate surfaces.
        ----


        ---
        CAUTION: the use of compatible/clone cartridges (i.e. sold thru the internet from China) are known to be problematic and may cause printer errors and permanent PRINTHEAD damage. We do NOT suggest refilling these types of ink cartridges.....refilling of original/genuine ink cartridges is only suggested!

        Canon 225/226 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=t1QDEDRZapY

        ---

        For USA store ink refill locations and details on ink refill pricing:

        Costco USA Ink Refill Service (all 453+ stores): http://www.costcoinkjetrefill.com

        Fry's Electronics Ink Refill Service (all 34 stores): http://www.frys.com/ads/page51

        Micro Center Ink Refill Service: http://www.microcenter.com/site/content/refill-service.aspx

        ---

        Customers who have questions regarding the use of refilled ink cartridges can visit http://www.inkjet411.com or contact us directly at [email protected]
        -Thank you




Mar 20, 2014 | Canon PIXMA iP3000 InkJet Photo Printer

2 Answers

Photosmart B8550 color inks running low after printing only 1 or 2 4X6 prints. Also, have refilled cartridges, and black is coming out blue. I'm using a MacBook Pro OSX 8.6. I have set the print...


BETTER SOLUTION IS IF YOU TAKE MORE PHOTOS I SUGGEST YOU BUY ORGIINAL INK CARTRIDGES.THEN YOU CAN DO ONE TIME REFILLING.ITS OK.

AGAIN IF YOU TRY REFILL SAME CARTRIDGE MAY LOSS YOUR PAGE YEILD. IF U WANT USE REFILLED CARTRIDGES AGAIN BUY VIRGIN CARTRIDGE FROM REFILL STORE AND MAKE REFILL. OTHERWISE INK WILL FINISH SOON.

FOR BLACK INK U SHOULD REFILL OR BUY NEW ONE NOW. BECOS BLACK INK FINISHED ALREADY. THATS WHY YOU GETTING BLUE PRINTING....OOOOOOOOOK DEAR...

Jun 29, 2011 | HP Photosmart B8550 Photo InkJet Printer

3 Answers

Why is my printer not printing black and white photos...I get green prints. Recently loaded new black in and still getting green


Go to printer settings and locate the "Print in greyscale" menu, and select "Black Ink Only" as shown below, 04223f5.jpg

(Please note that this is only when you need to print black and white, you have to select "Print in Color" when you are going to print color documents.) Hope this helps, Good luck. Thanks for using FixYa.

May 29, 2010 | HP Photosmart D7460 Printer

2 Answers

Replaced empty black ink cartridge, wont print black ink even after cleaning and aligning the printheads


The head of your printer cartrige (black) are not detected by the printer because it was damage and need to be replace. So that no more black ink could print anyway.

May 26, 2010 | HP PHOTOSMART PLUS B209A All-In-One...

2 Answers

Kodak Easyshare 5300 printer will not print black


Print a self test diagnostic page to check the status of the black ink and print heads.

To print the self-test diagnostic page

Control panel: Press (Configuration Page button), or press and hold the (Cancel button) for 3 seconds.

For models that support networks: Press (Configuration Page button).

If these are all showing OK then clean the printheads

To clean the printheads
If printed characters are incomplete, or dots or lines are missing from printouts, ink nozzles might be clogged and you might need to clean the printheads.

NOTE: Cleaning uses ink, so clean the printheads only when necessary.

The cleaning process takes up to 3.5 minutes. Some noise might be generated in the process.
Control panel: Press and hold (Power button), press (Cancel button) two times, press (Resume button) one time, and release (Power button).

If this fails then replace the black cartridge and run a clean cycle again and then a self test diagnostic then try printing again.

Sep 27, 2009 | Kodak EASYSHARE 5300 All-In-One InkJet...

2 Answers

My black ink does not work. I have put 2 new


please clean the heads of your black cartridge also the scanner or sensor for cartridges this can cause to black cartridge not to print.

Aug 19, 2009 | HP Photosmart C6180 All-In-One InkJet...

2 Answers

I'm getting banding on black and white text prints, some lines of text don't show up at all. Have tried all the cleaning and alignment functions with no joy.


Try this. Insert a genuine black cartridge (if you are not already using one). This worked for me on a C6180 printer 1.Try placing sheet of black text on copy board, and run many copies black only. I ran 25x12 times still no black. Run head clean after about each 50 sheets. Persevered and finally BLACK ink OK
Inkypete

May 08, 2009 | HP Photosmart C5180 All-In-One InkJet...

Not finding what you are looking for?
Brother MFC255CW All-in-One InkJet Printer Logo

810 people viewed this question

Ask a Question

Usually answered in minutes!

Top Brother Office Equipment & Supplies Experts

James Cagle
James Cagle

Level 2 Expert

482 Answers

Jim Keysor

Level 2 Expert

331 Answers

ctnozil

Level 2 Expert

270 Answers

Are you a Brother Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...