Question about HP ScanJet 2400 Flatbed Scanner

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The scanned image is just blurred lines and dots. Scanner working normally. It's recognized in device manager.Software reinstalled. No help. Tks.

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Posted on Oct 24, 2010

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1 Answer

My scanner doesn't communicate with my computer but my printer does


Hi, there are many possibilities why your scanner is undetected by your computer. It can be its logical connection, scanner driver or the scanner itself.

If you have Windows operating system, please check Device Manager. In the Device Manager please check for the following:
1. Any yellow or red X's, question marks or exclamation marks related to the scanner.
2. Under the Category of Imaging Devices - Check for Epson Product name.

If IMAGING DEVICES is listed, test the scanner from PAINT as follows.
If IMAGING DEVICES is not listed then the scanner is not being recognized. Try another USB port or cable until the scanner shows up in the Device Manager. (The scanner must be on and connected in order for the computer to recognize it)
If you see an Imaging Device that points to your Epson Scanner or Unknown Device that has a yellow question mark or exclamation point, you need to update the driver.

Try to scan in Paint to isolate the issue between your computer and scanner.
To scan in Paint, do the following:

1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
2. Click on FILE then select FROM SCANNER OR CAMERA.
3. Choose COLOR PICTURE.
4. Scan.

If it does not work, it is possible your Windows Image Acquisition (WIA) service is not started.

To restart this process please follow the steps listed bellow.

1. Click on Start > Control Panel > Administrative tools
2. Double-click on Services to access the list of available services.
3. In the Services window scroll down to the bottom and double-click on the Windows Image Acquisition (WIA) Service.
4. Select the STOP option.
5. Click the START option to restore the service.
6. Try scanning again into Paint.

If it scans fine, try scanning from the application that you normally use. If you are still unable to scan or receive any error messages, try reinstalling the scanner driver or software.

If you have Macintosh operating system, please check Apple System Profiler if your scanner is properly detected. The reinstall the scanner driver.

If your scanner is still undetected, please contact your scanner manufacturer for any possible driver updates.

Nov 11, 2011 | Epson WorkForce Office Equipment &...

13 Answers

Scanning


Make sure the the scanner software is properly installed , you can check it under device manager, because if the scanner driver is not installed it wont really work..

Hope that helps........

Sep 05, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Will not scan. Error C:\ProgramFilesEPSON\escndv\es006c is displayed. Shows also ESCNDV.Exe


Do a complete reinstall.
1. Click Start, go to Control Panel, click System.
2. Click Hardware > Device Manager (XP). Click Device Manager (Vista and 7)
3. Look for Imaging Devices, right click on your Epson scanner and click uninstall.
4. Disconnect the usb cable from the printer.
5. Go to Control Panel > Add/Remove Programs (XP) Control Panel > Programs > Programs and Features (Vista and 7)
6. Look for Epson Scan and click Change/Remove/Uninstall.
7. Restart your computer.
8. Download the SCANNER software from the Epson website. If you have the disc, you can also run it.
9. Connect the usb cable back to the printer and computer.
10. Try scanning.
If that does not resolve your issue, you might need to remove Epson Scan from the Registry and reinstall the software again.

Nov 22, 2010 | Epson Stylus Multifunction Inkjet Printer/...

1 Answer

I am trying to scan a document and it is not working, I have a hp photosmart c4280 printer. How do I install a usb cord


hi
Place the document or image into the scanner for scanning. A scanner with a paper feeder will only receive flat papers and photographs, but a flatbed scanner opens to accommodate books, fabrics and leaves along with flat papers. There is even a attachment for feeding photo slides into flatbed scanners.
  • Step 2 Start the scanning softwaremag-glass_10x10.gif. If the scanner does not engage the software automatically, press the "start" or "scan" button, or click the scanner icon on the computer screen to initialize the software.
  • Step 3 Activate the scan. Click the "file" menu and select "acquire," "import," or another practical choice that applies.
  • Step 4 Preview the item to be scanned. Most scanners have a preview option. This will show the scan area inside dotted lines. The lines can be moved with the mouse to relocate, enlarge or crop the scanning area.
  • Step 5 Set the resolution for images by number of dots per inch (dpi). For computer screen viewing, 100 dpi should suffice. Use 200 to 300 dpi for items to be printed.
  • Step 6 Use the appropriate setting for scanning black and white text. If the scanner does not show a preset for text, use "line art" or "black and white" at 300 dpi. Then use the optical character recognition (OCR) program to convert the image of the text into a file for word processi
  • Jun 09, 2010 | HP Photosmart C4280 Aio Printer

    1 Answer

    My scanner will not "save as" or "scan to". It is an HP 5400c. It gives me an error message and then shuts the program down for me to restart it again. The print function works. I uninstalled another


    ok try this and if does not work, call HP and they should send you a replacement. ONLY TRY MY SOLUTION if you have the software to reinstall your scanner.

    Go to my computer right click and go to properties, go to hardware, device manager, and find your scanner in the list should be under imaging devices. Click on it once you find it and click unistall. Let it unistall

    REBOOT and reinstall with the software. And then try it.

    You can also have it install it by going back to device manager right click on your computer name and scan for hardware changes

    May 25, 2009 | HP Scanjet 5400c Flatbed Scanner

    1 Answer

    Will not scan only


    We will need to ensure the scanner is being recognized correctly. We would suggest checking the DEVICE MANAGER for any conflicts.
    Get to the Device Manager by:
    1. Right-Clicking on MY COMPUTER
    2. Left-click on PROPERTIES.
    3. Click on the HARDWARE tab, then DEVICE MANAGER.
    In the Device Manager please for the following:
    1. Any yellow or red X's, question marks or exclamation marks.
    2. Under the Category of Imaging Devices - Check for Epson Product name.
    If IMAGING DEVICES is listed, test the scanner from PAINT. If IMAGING DEVICES is not listed then the scanner is not being recognized. We would recommend trying another USB port or cable.

    To scan in paint:
    1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
    2. Click on FROM SCANNER OR CAMERA.
    3. Choose COLOR PHOTO.
    4. Scan.
    It is possible your Windows Image Acquisition (WIA) service is not started.
    To start this process please follow the steps listed bellow.
    1. Click on Start, go to Control Panel.
    2. In the Control Panel window you will Performance and Maintenance, please left click that option.
    3. Next we are looking for Administrative Tools, please left click on that option.
    4. We are looking for the Services icon please left on that icon.
    5. In the Services window we are going to scroll down to the bottom and look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
    6. We want to select the STOP option with your left mouse button.
    7. Next we want to Right click on the Windows Image Acquisition (WIA) service again and select the START option with your Left mouse button please.

    Jun 12, 2008 | Epson Stylus CX3200 All-In-One InkJet...

    1 Answer

    Bad images


    Hi, please try the following solutions below to resolved that issue:

    1. Trash & Reinstall scanner driver. You can go to http://support.epson.com to download the updated driver for this scanner.
    2. Check conflicts on Device manager.
    How to get device manager:
    a. Right-Clicking on MY COMPUTER
    b. Left-click on PROPERTIES.
    c. Click on the HARDWARE tab, then DEVICE MANAGER.

    In the Device Manager please for the following:
    a. Any yellow or red X's, question marks or exclamation marks.
    b. Under the Category of Imaging Devices - Check for Epson
    Product name.
    If IMAGING DEVICES is listed, test the scanner from PAINT. If IMAGING DEVICES is not listed then the scanner is not being recognized. We would recommend trying another USB port or cable.
    To scan in paint:
    1. Click on START > ALL PROGRAMS > ACCESSORIES > PAINT.
    2. Click on FROM SCANNER OR CAMERA.
    3. Choose COLOR PHOTO.
    4. Scan.

    It is also possible that Windows Image Acquisition (WIA) service is not started.
    To start this process please follow the steps listed bellow.
    1. Click on Start, go to Control Panel.
    2. In the Control Panel window you will Performance and Maintenance, please left click that option.
    3. Next we are looking for Administrative Tools, please left click on that option.
    4. We are looking for the Services icon please left on that icon.
    5. In the Services window we are going to scroll down to the bottom and look for the Windows Image Acquisition (WIA) Service, Please Right click it with your right mouse button.
    6. We want to select the STOP option with your left mouse button.
    7. Next we want to Right click on the Windows Image Acquisition (WIA) service again and select the START option with your Left mouse button please.

    Jun 11, 2008 | Epson Perfection 2450 Photo Flatbed...

    1 Answer

    Reinstall problems


    hi friend

    1 u have plug ur sanner on a other port
    2 do not power on ur scanner
    3 put ur scanner driver cd in cd rom
    4 start the instollation of scanner
    5 in between installlation sadi u power on ur scanner then u have do power on ur scanner
    6 then after scanner driver taken by during installation automatically
    7 finiesh the installation

    & try to scan

    Apr 01, 2008 | Panasonic KV S2065W Path-Through Scanner

    1 Answer

    Canon MP830 wont scan


    you have to use other programs such as photoshop to use the scanner

    Mar 28, 2008 | Canon PIXMA MP830 All-In-One InkJet...

    2 Answers

    Prints fine, but SCAN wil not scan


    do you have a built-in camera on your vista computer? when you go to device manager do you see the cx7800 under imaging devices? 

    Mar 23, 2008 | Epson Stylus CX7800 All-In-One InkJet...

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