Question about Western Digital Passport WDXML800UE (WDXML800UETE) 80 GB Hard Drive

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My Western Digital Passport 80GB Hard Drive is no longer detected when I plug it in. The power light is on, the drive is running but it is not detected on either of my computers running Windows Vista. There is no drive letter assigned or any sign of the device under the Device Manager.

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Any external disk-drive as small as 80GB is probably "out-of-warranty" -- it's likely that the disk-drive inside the enclosure has "died".

You have two options, not mutually exclusive:
* exercise the Western Digital "Customer Loyalty" program -- find the serial-number of your Passport, and access WD's web-site to buy a new Passport, citing the old serial-number to qualify for a significant discount on your purchase;
* open the enclosure, disconnect the disk-drive from the USB-to-disk-drive adapter, buy a new, compatible, disk-drive, and connect it to the USB-to-disk-drive adapter, to "frankenstein" it, creating a "new" external storage-device.

Posted on Oct 24, 2010

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Posted on Jan 02, 2017

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This is mostly a power issue, although higher speed devices also tend to need shorter cables due to latency. Light & electricity travels about 1 foot, or 30 cm, in a billionth of a second; this limits the size of high speed devices. In layman's terms, latency is the Brontosaurus effect, since the head takes a while to talk to the tail.

Western Digital recommends using a 22" USB 2.0 Power Booster Cable (WDCA029RNN) to combine the power of two USB ports into the one Passport Essential USB port--it is also a bit longer than the original 18 inch cable. For all EXCEPT the black Passport Essential drive, you may also the WD Passport™ Power Supply Adapter (WDPS021 for the US voltage version). See Western Digital knowledge base ID 1296 for more on this issue. Also see ID 1048 for European Support info.

Hope this helps!

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