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Is your machine use the water from the tank at all? If your machine use too much shampoo, my guess is it use less or no water at all. In this case the pump is sucking very little or nothing from the water tank and it does from the shampoo tank.
Please look the attached plumbing diagram. After you opened the unit up, you can follow the tubes and clean the system (solenoid valves but mostly the tubes those involved in the water tank circuit)
Good Luck with the repair!
Sorry, I wasn't able upload!
MY FIRST QUESTION IS WHAT BRAND OF SHAMPOO ARE YOU USING??? KIRBY IS NOTED FOR REQUIRING ONLY, KIRBY SHAMPOO. PART OF THE REASON IS THAT THEY HAVE A UNIQUE FORMULA THAT WORKS SPECIFICALLY WITH THE KIRBY.
THE OTHER POSSIBILITY IS THE DISPENSER IS PLUGGED AND NEEDS A REAL GOOD CLEANING. ALSO, WHEN APPLYING THE FOAM TO THE CARPET, YOU NEED TO GO REALLY, REALLY SLOW.
THE NARROW BAND OF SUDS DOES INDICATE YOU MAY BE MOVING THE DISPENSER TOO FAST. GOOD LUCK.
The water tank and the solution tank both have red gaskets that attach to the bottoms of the tanks. Make sure they are on properly, I just had the same problem and spent hours taking apart the machine and inspecting lines to find out it was a gasket.
On my machine the red gasket for the solution got stuck in the chasis for the machine. The bissel website alludes to this, but isn't very clear.
Other posters talk about the heaters, or the lines being clogged and I immediatley inspected these areas, turns out it was a gasket that was hiding in the chasis. Both the water tank and the solution tank should have one, and make sure they don't get nestled in the chasis!