Question about Arris SURFboard® SB5101 Cable Modem
Imply configure it properly.....or may be this modem does not support your box....just chk its user manual...
Posted on Aug 18, 2017
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
You can try doing a "Hard reset" on the modem but it looks like you've tried most combinations. To do the hard reset: - unplug the coax cable from the back of the modem - Push and hold the "reset" button in for 15 seconds - Allow the modem 30 seconds to reinitialize and then plug the coax cable back in. Within 10minutes you should have activity back. If not, the modem needs to be replaced. I know you may have tried something similar to this but I'm hoping this may help.
Posted on Aug 13, 2007
when you are on Cable Internet with a "modem" only connected directly to the computer, what the ISP see is the computer's MAC Address (command prompt -> type ipconfig and hit enter).
put a router (which has it's own MAC Address) in-between and the ISP wont let you cause it sees the router not the computer.
check physical connection: cable modem -> router -> computer(hard wire for this troubleshooting)
access the d-link gui and locate the “Clone MAC Address" button (supposed to clone the computers MAC Address - verify if it's the same), save settings & reboot the router.
Posted on Jan 26, 2009
hardwire the modem with the acer computer and shut both the modem and the computer down..then turn on the modem ..wait for a minute and then turn on the computer..just check whether the status still says local or not.....remember this is the first step..if it doesnt work,,keep me infmd,,i will be back with u
Posted on May 14, 2009
SOURCE: Dear forum-freinds,
If you say the lights are going out on the modem when it boots you off the network then the problem is your modem and not your internet connection, if the modem is new take it back and have them swap it for another one.
Posted on Jul 01, 2009
Tips for a great answer:
Jul 15, 2012 | Televison & Video
Feb 11, 2011 | Sony Playstation 3 (PS3) Console
Jun 01, 2010 | Dell Latitude D830 Notebook
Jan 01, 2010 | Computers & Internet
Apr 07, 2009 | Alpine CDA-9855 CD, WMA, MP3 Player
May 08, 2008 | Computers & Internet
81 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: