Question about Arris SURFboard® SB5101 Cable Modem

1 Answer

So every now and then i get spikes,and im pretty sure that they are because of the modem.When im playing something,no mather what like every 5-10 minutes ill get a massive 10-15 spike.Its like the internet stops for that time and its really annoying.I tryed using a friends modem which is not motorola and i don't have that problem(my friedns modem is like 300 usd).So i was wondering if theres a way to fix it without having to buy a new one.I tryed restaring it,messing around with the connection settings,changing the cables but its still the same. (sorry for the bad English,i was born in Bulgaria :P)

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  • 188 Answers

Imply configure it properly.....or may be this modem does not support your box....just chk its user manual...

Posted on Aug 18, 2017

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6 Suggested Answers

6ya6ya
  • 2 Answers

SOURCE:

Hi there,
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Posted on Jan 02, 2017

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  • 39 Answers

SOURCE: Re-starting a ARRIS modem after a loss of power

You can try doing a "Hard reset" on the modem but it looks like you've tried most combinations. To do the hard reset: - unplug the coax cable from the back of the modem - Push and hold the "reset" button in for 15 seconds - Allow the modem 30 seconds to reinitialize and then plug the coax cable back in. Within 10minutes you should have activity back. If not, the modem needs to be replaced. I know you may have tried something similar to this but I'm hoping this may help.

Posted on Aug 13, 2007

  • 142 Answers

SOURCE: DISCONNECT EVERYTIME

Modems firmware needs to be updated
or
Electrical interference is causing all the trouble
Make sure there is no interfernce in the surrounding

Posted on Jun 07, 2008

ohms
  • 1879 Answers

SOURCE: ARRIS Modem + D-Link router = no internet

when you are on Cable Internet with a "modem" only connected directly to the computer, what the ISP see is the computer's MAC Address (command prompt -> type ipconfig and hit enter).

put a router (which has it's own MAC Address) in-between and the ISP wont let you cause it sees the router not the computer.

check physical connection: cable modem -> router -> computer(hard wire for this troubleshooting)

access the d-link gui and locate the “Clone MAC Address" button (supposed to clone the computers MAC Address - verify if it's the same), save settings & reboot the router.

Posted on Jan 26, 2009

  • 115 Answers

SOURCE: Online problem with motorola SBG900

hardwire the modem with the acer computer and shut both the modem and the computer down..then turn on the modem ..wait for a minute and then turn on the computer..just check whether the status still says local or not.....remember this is the first step..if it doesnt work,,keep me infmd,,i will be back with u

Posted on May 14, 2009

leecom72
  • 4806 Answers

SOURCE: Dear forum-freinds,

Hi,
If you say the lights are going out on the modem when it boots you off the network then the problem is your modem and not your internet connection, if the modem is new take it back and have them swap it for another one.



Regards.

Posted on Jul 01, 2009

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Thnks


Hello!

don't worry, we will figure it out.. i'm pretty sure that you surely did the right thing. its probably the modem itself that is not cooperating here. if you dont see any dsl light on the modem that is because the modem is not yet setup.

nwy, since you already try setting it up using the installation cd, let's try to do check it manually instead

check your cable connection:
step 1: Power supply connected
Step 2: Phone cable to the DSL port of the modem to the DSL outlet
Step 3: Ethernet cable from the ethernet port of the modem to your pc

device configuration:
Step 1:open browser and type 192.168.1.254
Step 2: create your own password
Step 3: username admin and the password you created
Step 4: type your ISP user ID and password
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