Did you try to use a blu ray or DVD player?
If you are getting sound with it, it is a problem with direct TV receiver.
Unfortunately, the only solution would be to call direct TV and swap the box with no costs to you.
I guess it's important to know if it's leased or not. Only Direct TV can actually answer that question. I did give them a call first and see if it is leased or owned. You should also ask if they take trade in on owned units or not.
They will probably offer a couple options if you do own it.
Let me know,if needed further assistance.
Hope i helped you.
Thanks for using ' Fixya ' and have a nice day!!
Posted on Oct 24, 2010
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Posted on Jan 02, 2017
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