Question about HP Officejet 6500 Wireless All-in-One InkJet Printer

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Hi my HP printer fax was working fine but now I am getting a 351 error message I rang the fax print test and everything seemed fine there

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Error Code: 344, 345, 346, 347, 348, 349 ECM, 350 ECM, 351 ECM, 352 ECM, 353 ECM, 354, 355


  • The remote machine failed to respond to a fax command from the local machine because the connection was interrupted. These errors can occur if the phone lines in the area to be faxed are old or there is noise (static on the phone line). Other reasons can include power outages and other power-related problems.
  • The call-waiting service can cause this error. The click, heard for an incoming call, is actually a momentary disconnect of the line.
  • The remote user pressed the Stop key while the reception was in progress.
  • Under rare conditions, incompatibility between the two machines might cause the remote machine to abandon the call.

  • Retryt the fax reception at a different time when telephone line conditions have improved. Call the telephone provider if line conditions fail to improve.
  • Disable ECM. Errors might still occur, and might result in a degraded image quality on the received page. However, the ability to send the entire document will be improved. Click here for instructions on enabling and disabling ECM (c00060802) (in English).
  • Try sending at a lower transmission speed.


Posted on Oct 24, 2010

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    1. On the product control panel, press the setup button (Hi my HP printer fax was working fine but now I am - c01661990.gif ).
    2. Use the right arrow key (c01661991.jpg ) to select Advanced Fax Setup , aHi my HP printer fax was working fine but now I am - c01335940.jpg the OK button ( ).
    3. Use the right arrow key (c01661991.jpg ) to select ECMHi my HP printer fax was working fine but now I am - c01661991.jpgen press the OKbutton (c013Hi my HP printer fax was working fine but now I am - c01335940.jpgass= ).
    4. Use the right arrow key (c01661991.jpg ) to select Off , and Hi my HP printer fax was working fine but now I am - c01661990.gife OK button (c01335940.jpg ).
    5. If the ECM is off try turning it back On
    6. Check All these other settings
    7. Press the Setup button c01661990.gif Go to Advanced fax settings and check if the Fax speed is set to medium

          Posted on Oct 24, 2010


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          SOURCE: Can't get my HP j4680 to Fax or Scan.

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          This is the first thing to do to clear all the printer history. Go to the bottom of the thread.

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          Try turning off ECM in the Fax Settings Menu.

          Posted on Mar 17, 2011

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