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Pixma ip5000 printer the black 3eBK is not printing - other 4 colors are fine and print perfectly. I have tried 3 new 3eBK tanks and have performed about 20 deep cleans with no result - nothing prints

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6 Suggested Answers

6ya6ya

6ya staff

  • 2 Answers

SOURCE:

Hi there,
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Posted on Jan 02, 2017

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Anonymous

  • 49 Answers

SOURCE: Pixma IP4000 Printer

OK, Canon will hate me for posting this!!!!!

Remove cartridges.
Remove print head.
Go to sink or tub (stianless steel, not pastic type), pick up roll of paper towel on the way.
Fold several layers of paper towel and place on flat surface.
Run HOT water till HOT.
Turn hot water to dribble.
Run hot water through print head, careful not to wet contacts.
When water is clear coming through print head, place print head on paper towel.
Repeat process until no colour on paper towel.
DAB print head (DO NOT WIPE) inside and out to dry.
You may wish to let print head air dry overnight but I replace it after drying.
Replace print head in printer and replace cartridges.
Start printing again
I do this on all my Canon printrs every 6 months

Posted on Jul 03, 2008

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Anonymous

  • 944 Answers

SOURCE: Canon iP5000 not printing black

Here is the link to the user guide if you need it; http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=257&modelid=10439 If you have performed all the operations in there with no success, then the part of the printhead that is under the 6bk has some blockages. This is best cleaned by dripping some ink flush solution (use gin if you have none) into the print head from above (just at the point where the hole on the ink cartridge would sit. Very gently swab with a q-tip from below with more fluid. After a day or so with the fluid penetrating from the top, clean the bottom again, clean out any excess fluid you can from the top (don't get any q-tip fluff in there). Then run a clean/test again. Hopefully this can solve your problem after a few cleans, but blocked Canon printheads are not always unblockable. You can purchase the complete replacement printhead, although I wasn't able to find a price - this link for service; http://www.usa.canon.com/consumer/controller?act=ServiceLocatorAct&fcategoryid=184&modelid=10439 Hope this helps :)

Posted on Jul 20, 2007

Anonymous

  • 1 Answer

SOURCE: Print head remains clogged canon pixma iP 4000

I have successfully managed to clean the print head with isopropyl alcohol by placing a flexible plastic tube over the cartridge seat, filling the tube partially with the alcohol, then blowing very hard through the tube. The alcohol does not appear to harm anything.

Posted on Aug 17, 2008

Anonymous

  • 92 Answers

SOURCE: The 3eBK head stopped printing.

Try below some steps which might help you resolve the problem.

Print Head Cleaning / Head Refreshing If the printed Nozzle Check Pattern is broken, missing, or a specific color is not printed, clean the print head.

  1. Press the <Menu> button on the printers operation panel repeatedly until [MAINTENANCE] appears in the LCD.
  2. Press the left [<] or right [>] arrow buttons to select the cleaning setting you want. Select [HEAD CLEANING] or [HEAD REFRESHING] for deep print head cleaning.

    Note: [HEAD REFRESHING] uses more ink than [HEAD CLEANING], so perform [HEAD REFRESHING] only when necessary.
  3. Press the <OK> button.
  4. Print a Nozzle Check Pattern and perform at least two Head Refreshings if the pattern is not correct.
If this does not help, try removing the print head and then install it again. Once place, dont forget to aligh the head. Following are the steps:

Reseat Print Head Reseating the print head is seldomly needed to be done.
  1. Press the Open Button (1) to open the Paper Output Tray (2).

    mp780_openbutton.gif
  2. Raise the Scanning Unit until it stops.
    1. Pull and hold the Scanning Unit Lever towards you, then raise the Scanning Unit.
    2. The Print Head Holder moves to the middle.

      mp780_scanunit.gif
  3. Open the Inner Cover 1.

    mp780_innercover1.gif
  4. Open the Inner Cover 2.

    mp780_innercover2.gif

    CAUTION:

    a. Do not try to manually move or stop the Print Head Holder.

    b. Do not touch any metal parts.
  5. Press the ink tank's tab (1), then remove it from the slot (2).

    mp780_inktankremoval.gif

    IMPORTANT:
    Handle ink tanks carefully to avoid staining clothing or the surrounding area.
  6. Lift up the lock lever and take out the print head.

    mp780_ph_removed.gif
  7. Again, place the print head back in position and press down the lock lever.

    mp780_ph_inserted.gif
  8. Insert the ink tank into the empty slot on the print head. Press down gently on the ink tank until an audible click is heard. Make sure the ink tank is in the correct slot.

    mp780_inktankclicked.gif

    IMPORTANT:

    a. Make sure that the ink tank is inserted in the slot that corresponds to the ink tank's color.

    b. If the ink tank is inserted in the wrong slot, perform two head refreshings.
  9. Close the Inner Cover 2.
  10. Close the Inner Cover 1.
  11. Pull the Scanning Unit Lever towards you to close the Scanning Unit.
  12. Align the print head position after the print head is installed. You can align the print head position either automatically or manually. When automatic alignment does not work well, align the print head position manually.
Automatically Aligning The Print Head Position:
  1. Load A4-or letter-size plain paper in the paper support tray. Auto alignment cannot be performed when the Feed Switch is set to [CASSETTE].
  2. Press <Menu> repeatedly until [MAINTENANCE] appears.
  3. Press left or right arrow to select [AUTO HEAD ALIGN].
  4. Press <OK>. The print head position alignment pattern prints.
  5. Check the printed pattern. If the printed pattern matches the illustration, the print head position alignment is complete.
Manually Aligning The Print Head Position:
When automatic alignment does not work well, align the print head position manually.
  1. Load A4- or letter-size plain paper in the paper support or cassette.
  2. Select the paper source with <Feed Switch> button.
  3. Press <Menu> repeatedly until [MAINTENANCE] appears.
  4. Use left or right arrow to select [ALIGN PRINT HEAD].
  5. Press <OK>. A horizontal pattern is printed.
  6. Beginning from column A on the printout, enter checkmarks in the patterns that have the most solid image.

    mp780_alignment1.gif

    (1): Bad example (Least solid box)

    (2): Good example (Most solid box)
  7. Press left or right arrow to select the pattern number that you checked in column A on the printout in step 6.

    (A): Column
    (0): Select pattern number with most solid image
  8. Press <OK>.
  9. Repeat steps 7 and 8 to adjust columns B to L. When all the horizontal patterns are adjusted, you will be prompted to print a vertical pattern [PRINT VERT. PATTERN].
  10. Press left arrow. A vertical pattern is printed.
  11. Beginning from column M on the printout, enter checkmarks in the patterns that have the most solid image.

    mp780_alignment2.gif

    (1): Bad example (Least solid box)

    (2): Good example (Most solid box)
  12. Press left or right arrow to select the pattern number that you checked in column M on the printout in step 11.
  13. Press <OK>.
  14. Repeat steps 12 and 13 to adjust column N.
I hope this information allows you to resolve this issue. If you need further assistance, please post back with a comment to this thread.

If I've managed to answer your question or solve a problem, please take just a moment to rate this post....thanks!

Posted on Apr 26, 2009

komguy

Craig Gillette

  • 2306 Answers

SOURCE: Pixma IP4200- not printing color

If it's a generic ink, try another one, if it's a Canon ink, make sure the tape on top is removed, it covers an air vent, if that doesn't help, you need a new printhead, QY6-0059-000 around $40.00

Posted on Jul 02, 2009

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1 Answer

Canon iP5000 not printing black


Here is the link to the user guide if you need it; http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=257&modelid=10439 If you have performed all the operations in there with no success, then the part of the printhead that is under the 6bk has some blockages. This is best cleaned by dripping some ink flush solution (use gin if you have none) into the print head from above (just at the point where the hole on the ink cartridge would sit. Very gently swab with a q-tip from below with more fluid. After a day or so with the fluid penetrating from the top, clean the bottom again, clean out any excess fluid you can from the top (don't get any q-tip fluff in there). Then run a clean/test again. Hopefully this can solve your problem after a few cleans, but blocked Canon printheads are not always unblockable. You can purchase the complete replacement printhead, although I wasn't able to find a price - this link for service; http://www.usa.canon.com/consumer/controller?act=ServiceLocatorAct&fcategoryid=184&modelid=10439 Hope this helps :)

Apr 26, 2007 | Canon PIXMA iP5000 InkJet Photo Printer

1 Answer

IP5000 3ebk problems


Hi,

I had a similar problem. Pages in blue, but nozzle check in black. Tried what you tried. Changed the ink ($). Still no change. Then tried the maintenance option to clean the bottom plate. And now it is working. Go figure.

Apr 08, 2009 | Canon PIXMA iP5000 InkJet Photo Printer

1 Answer

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Well this is a maybe solution. I have the same problem - photo print and CD/DVD Ok but plain paper = no pigment black 3eBk tank.

CRC (tasktron Ltd) (01483 776 060) are Canon service guys and they have told me it is the "purge" unit on the right of the machine that needs replacing COST??? Quote £80 + VAT. Is it worth it - I think that is a maybe as its a dammed good printer and cheap to refill - no chips! However, the ip4600 is only £70???????????

On the other hand - they could be lying! But I have reset all the main chip controls like overflow, ink absorber etc.

So it's either a new printer or £80+Vat.

BigHSG

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If you haven't done so, I would try another new cartridge. It is entirely possible (and occurs frequently) that you got a bad cartridge. Assuming you removed the tape from the cartridge before putting it in, this is generally indicative of either a bad cartridge, bad print head, or that heads or ink tanks may need cleaning.

The Canon support page for this printer is at:
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=10444

However, as Canon pages come up as generic pages (without the text I input for you), you will have to type in "missing black ink" (without quotes), to see the material they have posted in this regard. You will find instructions there in regard to how to clean the print heads, etc., if that is necessary. However, I would definitely try another cartridge first, especially if you haven't had that much use on the printer, such that you think these other measures may be necessary.

Please post back if you need further help, otherwise thanks for rating FixYa!

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1 Answer

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You need a new print head.....if your pixy is 3 years oldish...only thing that worked for mine try ebay or states.

Mike

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