Question about HTC PPC-6800 Smartphone

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Htc mogul keeps freezing

The phone will be on. The screen will be lit. But the phone will freeze up. No phone calls come through, no emails, texts, anything...
I will have no idea that its frozen until I try to use it. I have to reset it and then it will do it again a few minutes later. Swapped the phone out 4 times and it keps doing it???

And help u can offer ??

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  • 2 more comments 
  • rauqs Jun 17, 2008

    mine is htc 6800, not able to get the calls when its screen is off,after turning on the screen , then its showing only the last two calls.

  • SOLDBYAPRIL Nov 18, 2008

    RRRR I AM HAVING THE SAME PROBLEM!! THEY HAVE SWITCHED MT PHONE SEVERAL TIMES

  • sean980 Dec 24, 2008

    did it does not work can you help with code

  • t_i_gg_errr May 10, 2009

    I have 2 of these phones...and since upgrading the software mentioned below...I have had nothing but problems. Both phones constantly freeze up and I have to pull the battery out 2-5 times a day.

    Tried to move all applications to the Micro SD chip...but nothing I have done has solved this problem.

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These days they arent making the moguls anymore, and many of them have been reported as having problems. With that said, i was able to bring my phone in to a service store and they were able to order a new one for me free, but since they arent making moguls, they'll actually give you a TOUCH PRO!! much better phone in my opinion. They asked me if i had insurance, i do, but i hope that doesnt affect any of you. moguls ****...=(

Posted on Jan 25, 2009

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Update it take off all unsecure apps and if it keeps freezing i can give you a code but it depends on your sp if the code will work

Posted on Jun 09, 2008

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I have found two things to keep the freeze from happening. 1. Do not let your memory run over 80% for extended times. It seems that the activesync will ghost and then lock up memory. 2. No more then five voice tags. More than that and there is no hope from freezing up.

Posted on Aug 29, 2009

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A new phone wont correct this, but there is a simple fix.

Go to www.htc.com/us (htc.com will NOT have it) and click the support tab, find your phone, and click software download. There will be a tutorial on there if you're not familiar with updating it. This software update fixes bluetooth connectivity issues and the hibernation issues (missing calls/texts and not powering back up from hibernation). If there was actually something as simple as a code to fix it, it would have already been suggested to you or done by the reps before that switched it out

Posted on Jun 16, 2008

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