Question about HP Pavilion dv6000z Notebook

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Connection problem with wireless computer.

I have DSL on my home computer. The Geek Squad came last year and networked the computer and my laptop so that I could use wireless internet on the laptop. However, a month or so ago, my modem (from verizon) died and I had to get a new one. Ever since then my laptop will not pick up wireless. For a while it would say low or no connectibility. Now, it says I am connected and have an excellent connection but when I go to get online to browse, it doesn't show up.. I'm still working offline. Any suggestions? I was going to go to Best Buy to the Geek Squad to see if they had to do something again but I didn't want to pay to do that if I didn't have to. Thanks so much in advance.

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Try connecting your dsl modem to the router and connect another cable between router and the computer
make a wired connection
try browsing
if you can let me know we can connect to your system remotely and can fix any issue you r facing with it

Posted on Jun 07, 2008

  • Rahil Kamra
    Rahil Kamra Jun 07, 2008

    do let me know about your operating system as well

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PLEASE HELP i dont want to take my laptop to geek squad it has limited access problems and yes i checked off my lan and reset my ipv4 or winsock and nothing worked when i opened internet it showed an


Go to Start > Search and type cmd ENTER. In the command prompt type ipconfig /release ENTER. Then type ipconfig /renew ENTER. This just refreshes your IP. Test it.



No wireless connection yet? - Connect the laptop with a network cable to the wireless router, and test internet.

Not yet? - Turn the router off and on. Test it with cable.

Not yet? - Connect the laptop with a network cable to the ISP modem and test.

Not yet? - Disconnect the modem power and cable / DSL connection. Wait a few minutes and reconnect. Then reset the modem by pushing in the reset button in the back. At this point you should have network. You may have to do the ipconfig again. Go ahead and test the wireless.

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My daughter works at home as a Customer Service Rep. for Generation Networks (Ancestor.com). She has a terminal from work and it is configured for her to work from home. She has done that for over a year...


This is only a problem with the firmware of your modem/router that you need to update it, because a network device like a modem and router that is working fine for severla years and suddenly stop working you just need to update the firmware of it and it should be working fine again, to update the firmware of the modem/router just need to call the manufacturer for that....

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I had Best Buy geek squad set up my computer and wirelless connection and now when I try to set up my Kindle they say I need a wireless password which I do not have. I will need to have everything...


The Geek Squad set a password inside your router for the wireless network,
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They should have told you what the password and SSID are.

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Normal 0 false false false MicrosoftInternetExplorer4 st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} What is the Operating system on the laptop ?
If it is XP then in the bottom right hand corner you will find Wireless network connection ( looks like 1 computer monitor). Use that icon to connect to the wireless network.
If it is windows Vista, then in the bottom right hand corner you will find 2 computer monitor icon. Use that icon to connect to the wireless network.
If it is Windows 98/ME/2000 then use the adapter utility to connect to the wireless network.
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Click Here for step by step instructions on how to connect to the wireless network and troubleshooting steps

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Try this, unplug the power from your modem, wait 25 seconds and plug it back in. Unplug the power cord from your router and wait 10 seconds.. plug it back in. Wait for the Wan/Ready/Internet light on your modem to stop flashing or go to its default position. Reboot your 2ndary computer. Try the internet again. If this does not help please post again and we will dig deeper! Good Luck!

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Geek squad is expensive. Have you called linksys techsupport? Here is another option, try http://technicalsupport.blog.friendster.com

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When you get signal strength excellent than at that time goto command prompt by typing cmd in run window and than type the following command at prompt c:\ipconfig / all and this command will show you the status of your all wireless and NIC card ip address. So pls check that wheather u are getting the ip address in the wireless connection or not. and if you are not getting it than
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