I have DSL on my home computer. The Geek Squad came last year and networked the computer and my laptop so that I could use wireless internet on the laptop. However, a month or so ago, my modem (from verizon) died and I had to get a new one. Ever since then my laptop will not pick up wireless. For a while it would say low or no connectibility. Now, it says I am connected and have an excellent connection but when I go to get online to browse, it doesn't show up.. I'm still working offline. Any suggestions? I was going to go to Best Buy to the Geek Squad to see if they had to do something again but I didn't want to pay to do that if I didn't have to. Thanks so much in advance.
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Re: Connection problem with wireless computer.
Try connecting your dsl modem to the router and connect another cable between router and the computer
make a wired connection
if you can let me know we can connect to your system remotely and can fix any issue you r facing with it
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Go to Start > Search and type cmd ENTER. In the command prompt type ipconfig /release ENTER. Then type ipconfig /renew ENTER. This just refreshes your IP. Test it.
No wireless connection yet? - Connect the laptop with a network cable to the wireless router, and test internet.
Not yet? - Turn the router off and on. Test it with cable.
Not yet? - Connect the laptop with a network cable to the ISP modem and test.
Not yet? - Disconnect the modem power and cable / DSL connection. Wait a few minutes and reconnect. Then reset the modem by pushing in the reset button in the back. At this point you should have network. You may have to do the ipconfig again. Go ahead and test the wireless.
Ah, yet another NASTY Geek Squad experience for the recordbooks...if you bought the computer at Best Buy, they should have been able to diagnose and replace the bad RAM stick. Replacing the RAM stick shouldn't have caused the network connections to be lost. You can go into your control panel and set up a new connection in "My Network Places", or "Network & Sharing Center" (the name depends on which operating system you have. The wizard will walk you through creating a new connection, so you shouldn't have any problems.
More than likely, your computer was never sent to Gateway. They should have records for that serial number on your computer as to any repairs that were done. And it's a good idea to register your computer with Gateway anyway for severe issues that come up. I would also recommend finding a local computer repair shop if you can -- their business depends on the quality of their work and they're usually cheaper and cause less headaches than chainstores, and you won't wait a month to get your computer back.
I agree. Never ever ever ever ever take your computer to Geek Squad. I don't know how many times I have to go to people's homes and correct something GS did or they tell me they reformatted their drive, losing all their data without telling them first, for something so simple that could have been fixed inside of 15 minutes. And they charge way above industry standard and most of their techs have had no formal training.
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sounds like you need another motherboard or prepare to get out the solder iron and correct yourself.
geek squad will not solder back on connectors, what you should do is take it to the local pc repair place and they might solder it back on. call around and ask if they can solder a component back on, it might take a couple calls to find one that will.
If this laptop has a wireless switch, make sure it's on. Did you get the wireless hub? Wireless is controlled by the wireless zero service, which should turn on automatically when your adapter is detected. You can turn it on manually in Control Panel/Admin Tools/Services