Question about HP Pavilion dv6000z Notebook

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Connection problem with wireless computer.

I have DSL on my home computer. The Geek Squad came last year and networked the computer and my laptop so that I could use wireless internet on the laptop. However, a month or so ago, my modem (from verizon) died and I had to get a new one. Ever since then my laptop will not pick up wireless. For a while it would say low or no connectibility. Now, it says I am connected and have an excellent connection but when I go to get online to browse, it doesn't show up.. I'm still working offline. Any suggestions? I was going to go to Best Buy to the Geek Squad to see if they had to do something again but I didn't want to pay to do that if I didn't have to. Thanks so much in advance.

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  • 191 Answers

Try connecting your dsl modem to the router and connect another cable between router and the computer
make a wired connection
try browsing
if you can let me know we can connect to your system remotely and can fix any issue you r facing with it

Posted on Jun 07, 2008

  • Rahil Kamra
    Rahil Kamra Jun 07, 2008

    do let me know about your operating system as well

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PLEASE HELP i dont want to take my laptop to geek squad it has limited access problems and yes i checked off my lan and reset my ipv4 or winsock and nothing worked when i opened internet it showed an


Go to Start > Search and type cmd ENTER. In the command prompt type ipconfig /release ENTER. Then type ipconfig /renew ENTER. This just refreshes your IP. Test it.



No wireless connection yet? - Connect the laptop with a network cable to the wireless router, and test internet.

Not yet? - Turn the router off and on. Test it with cable.

Not yet? - Connect the laptop with a network cable to the ISP modem and test.

Not yet? - Disconnect the modem power and cable / DSL connection. Wait a few minutes and reconnect. Then reset the modem by pushing in the reset button in the back. At this point you should have network. You may have to do the ipconfig again. Go ahead and test the wireless.

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More than likely, your computer was never sent to Gateway. They should have records for that serial number on your computer as to any repairs that were done. And it's a good idea to register your computer with Gateway anyway for severe issues that come up. I would also recommend finding a local computer repair shop if you can -- their business depends on the quality of their work and they're usually cheaper and cause less headaches than chainstores, and you won't wait a month to get your computer back.

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